Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Timeline
OperationsManager
Nicole Martin-Chen

Nicole Martin-Chen

Kingston,Kingston

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Monitoring and Evaluation.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

Director

Ministry of Health and Wellness
Kingston, kingston
08.2017 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Reported issues to higher management with great detail.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Biostatistician

Ministry of Health and Wellness
Kingston, kingston
12.2013 - 08.2017
  • Drew conclusions and made predictions based on data summaries or statistical analysis.
  • Designed surveys to assess health issues and developed and implemented data analysis algorithms.
  • Calculated sample size requirements for clinical studies.
  • Participated in team-building activities to enhance working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used coordination and planning skills to achieve results according to schedule.

Health Education Specialist

Ministry of Health and Wellness
Kingston, kingston
09.2006 - 11.2013
  • Assisted with development of improved seminars and training materials.
  • Taught health education classes for community workers and members of public.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Identified process improvements in day-to-day functioning of department.

Lecturer

Northern Caribbean University, NCU
Kingston, kingston
04.2006 - 06.2006
  • Arranged syllabus, developed schedule and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.

Research Assistant

Department Of Community Health And Psychology-
Kingston, kingston
01.2006 - 03.2006
  • Worked with principal investigators to coordinate quantitative research.
  • Performed statistical, qualitative and quantitative analysis.
  • Improved operations through consistent hard work and dedication.

Assistant Celebrating Health Coordinator

Ministry Of Health And Wellness
Kingston, kingston
09.2005 - 12.2005
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Medical Technologist, Microbiology

Veterinary Services Division
Kingston, kingston
10.2000 - 10.2004
  • Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
  • Followed laboratory protocols for specimen processing, analysis and results reporting.
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Completed specimen collection and analysis while complying with OSHA, Universal Precautions and quality assurance policies.
  • Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.

Medical Technology Intern

National Public Health Laboratory
Kingston, kingston
12.1999 - 07.2000
  • Prepared tissue for microscopic examination by pathologists.
  • Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
  • Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
  • Analyzed laboratory findings to check accuracy of results.
  • Established and monitored quality assurance programs and activities to maintain accuracy of laboratory results.

Education

Masters Degree - Public Health

University of The West Indies
Mona
08.2004 - 10.2006

Skills

    Contract Management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

STATA,

SPSS

R

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Director

Ministry of Health and Wellness
08.2017 - Current

Biostatistician

Ministry of Health and Wellness
12.2013 - 08.2017

Health Education Specialist

Ministry of Health and Wellness
09.2006 - 11.2013

Lecturer

Northern Caribbean University, NCU
04.2006 - 06.2006

Research Assistant

Department Of Community Health And Psychology-
01.2006 - 03.2006

Assistant Celebrating Health Coordinator

Ministry Of Health And Wellness
09.2005 - 12.2005

Masters Degree - Public Health

University of The West Indies
08.2004 - 10.2006

Medical Technologist, Microbiology

Veterinary Services Division
10.2000 - 10.2004

Medical Technology Intern

National Public Health Laboratory
12.1999 - 07.2000
Nicole Martin-Chen