Writing Poems & Short Stories, Travelling, Reading, Researching
NICOLE HILLARD
Human Resource Management Assistant
Kingston,Jamaica
Summary
Experienced professional seeking a growth-oriented position to fully utilize discipline, positive attitude, strong teamwork skills, and unwavering dedication.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Owner/Teacher
Project Moms
01.2020 - Current
- Teaching English Language and Literature to students aged 12 to adulthood
- Giving constructive feedback on students' writing assignments
- Providing personalized assistance to students who require additional help with school projects and home work.
- Cultivating a love for reading
- Empowering students to excel and succeed.
- Providing academic support and supplies.
- Teaching language skills
Human Resource Management Assistant
Derrimon Tradimg Company Ltd.
09.2018 - Current
- Recruiting, hiring and training new and existing staff
- Drafting and updating company policies
- Planning programs to improve employee welfare
- Maintain employee records
- Writing and submitting reports
- Continually learning HR practices to improve workplace efficiency
Quality Analyst
Hinduja Global Solutions
01.2015 - 09.2018
- Evaluating agent interactions
- Generating weekly reports
- Tracking and trending agent performance
- Designing and directing quality initiatives
- Training and mentoring
Technical Support Executive
Hinduja Global Solutions
09.2014 - 12.2014
- Enhance customer engagement
- Tracking and updating information
- Data entry
- Direct calls and respond to inquiries
- Maintain confidential records and files
Technical Engagement Specialist
Startek USA
03.2013 - 09.2014
- Enhance customer engagement
- Tracking and updating information
- Data Entry
- Direct calls and respond to inquiries
- Maintain confidential records and files
Inventory Clerk/Joint Health & Safety Officer
Lascelles Limited
06.2007 - 10.2011
- Make written recommendations to employer regarding company/staff safety
- Be consulted about, and present at any health & safety testing
- Ensures compliance with OSHA law and regulations
- Workplace inspections
- Investigate critical injury/fatality
- Maintaining hazardous material inventory
- Prepare minutes of JHSC meetings
- Observe rules of confidentiality
- Receive & Record all items entering the warehouse
- Data Entry via Axapta & QuickBooks Software
- Maintain the company’s inventory system
- Tracking and updating the inventory
- Prepare reports
- Assist in stocktaking exercises
- Oversee periodic checks
- Customer service
Inventory Officer
Rapid True Value
03.2005 - 04.2007
- Receive & record all items entering the warehouse
- Data Entry via software such as: Tomax, Gemini and Elite
- Organizing stock taking and periodic checks
- Maintain re-order levels
- Ensure that products are properly packaged, labeled and secured
- Prepare reports
- Customer Service
- Maintain confidential records and files
Education
High School - Grade, Subjects
Merl Grove High School
Kingston 01.1998 - 05.2003
Bachelor Of Arts - Linguistics, English Language Writing & Speech
University Of The West Indies
Kingston 01.2015 - 05.2020
Skills
Researching/Analyzing
Profile Writing
Writing and Storytelling
Relationship Building
Coaching and Mentoring
Staff Training/Development
Verbal Communication
Human Resource Management
References
Available upon request.
Professionalandcommunitymemberships
- Vice President - Aunt Viv's Day & Aftercare (Current)
- Volunteer - Home Work Assistance Program (Current)
- Oakwood United Youth Club
Interests
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Teacher
Project Moms
01.2020 - Current
Human Resource Management Assistant
Derrimon Tradimg Company Ltd.
09.2018 - Current
Quality Analyst
Hinduja Global Solutions
01.2015 - 09.2018
Bachelor Of Arts - Linguistics, English Language Writing & Speech
University Of The West Indies
01.2015 - 05.2020
Technical Support Executive
Hinduja Global Solutions
09.2014 - 12.2014
Technical Engagement Specialist
Startek USA
03.2013 - 09.2014
Inventory Clerk/Joint Health & Safety Officer
Lascelles Limited
06.2007 - 10.2011
Inventory Officer
Rapid True Value
03.2005 - 04.2007
High School - Grade, Subjects
Merl Grove High School
01.1998 - 05.2003