Hi, I’m
NICOLE GRANT
Housekeeper
Negril,Jamaica
Summary
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
Overview
4
years of professional experience
Work History
Azul Beach Resort
Housekeeper
01.2018 - 01.2021
Job overview
- Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing to guests' rooms
- Ensured all rooms were cared for and inspected according to standards
- Protected equipment and made sure there were no inadequacies
- Notified superiors on any damages, deficits and disturbances
- Dealt with reasonable complaints/requests with professionalism and patience
- Checked stocking levels of all consumables and replaced when appropriate
- Adhered strictly to rules regarding health and safety and remained aware of any company-related practices
- Maintained integrity while cleaning and checking guest rooms during stay and after stay
- Handled guest requests, swept, mopped, vacuumed, cleaned carpets, and reported safety and maintenance issues
- Maintained integrity while cleaning and checking guest rooms during stay and after stay
- Supervised and reported on the testing of new products for the housekeeping department to ensure guest satisfaction and maintained quality assurance
- Restocked guests' rooms amenities like toiletries, drinking glasses and body wash
- Cleaned guests' rooms mid-stay and after departure made beds and folded towels
- Dealt with reasonable complaints/requests with professionalism and patience
Gardenia Resort
Housekeeper
01.2017 - 01.2018
Job overview
- Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing to guests' rooms
- Ensured all rooms were cared for and inspected according to standards
- Protected equipment and made sure there were no inadequacies
- Notified superiors on any damages, deficits and disturbances
- Dealt with reasonable complaints/requests with professionalism and patience
- Checked stocking levels of all consumables and replaced when appropriate
- Adhered strictly to rules regarding health and safety and remained aware of any company-related practices
- Maintained integrity while cleaning and checking guest rooms during stay and after stay
Education
Heart Trust NTA
Guest Room Attendant Certification
01.2023
Godfrey Stewart High School
CSEC Subjects
01.2011
Public Area Attendant Certificate
Banquet/Function Server Certificate
Skills
- Communication
- Customer Service
- Teamwork
- Leadership
- Flexible
Languages
English
References
- Owen James, Councilor, (876) 820-5961
- Audrey Reynolds, Justice of the Peace, (876) 470-6811
Timeline
Housekeeper
Azul Beach Resort
01.2018 - 01.2021
Housekeeper
Gardenia Resort
01.2017 - 01.2018
Heart Trust NTA
Guest Room Attendant Certification
Godfrey Stewart High School
CSEC Subjects
Public Area Attendant Certificate
Banquet/Function Server Certificate
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