Nicole Francis
Old Harbour
Summary
Driven to meet company issues head-on with creative and innovative approach. Knowledgeable about evolving industry and employment market demands. Core competencies include benefits administration, compensation structuring, and recruitment.
Overview
12
12
years of professional experience
53
53
years of post-secondary education
Work History
Senior Human Resource Manager Compensation & Benefits
Ibex
Portmore Pines
02.2022 - Current
- Overseeing HRIS for 90%-100% protocol and procedural accuracy
- Leading the development and implementation of the Total Rewards Framework, encompassing compensation strategy and benefits administration, policies, and procedures
- Designing, evaluating, and implementing the organization’s benefits program to ensure current, competitive, and compliant with policies and guidelines
- Negotiating and administering the organization's group benefit plans
- Managing benefits administration, including claims resolution, change reporting, invoice approval, and annual policy re-evaluation for cost-effectiveness
- Reconciling, processing, and completing audits of the organization's benefits programs
- Collaborating with internal stakeholders and vendors to align programs with efforts to cultivate a diverse, talented, and engaged workforce
- Serving as a point of contact and subject matter expert for total rewards, particularly compensation design and administration
- Researching best practice total reward schemes, reviewing existing schemes, and identifying areas for improvement
- Directing the preparation and distribution of written communication and training material to inform Team Members of benefits, compensation, and related policies and programs
- Ensuring reward programs comply with regulations and local legislation as required.
Human Resource Manager Compensation & Benefits
Ibex
Portmore Pines
08.2020 - Current
- Continuation of responsibilities from Senior HR Manager role
Assistant Human Resources Manager
Ibex
Portmore Pines
01.2018 - 01.2020
- Provide guidance to employees and management regarding HR policies, practices and relevant employment law
- Manage the entire disciplinary process: conduct disciplinary hearings and investigations, coordinate with department management and advise on the process for employee coaching and corrective actions
- Ensure timely implementation of employee benefits including, but not limited to; enrollments, terminations, data entry and administration and ensure employees have timely access to benefit information
- Diversity - Ensure inclusion and an open/equitable work environment for all employees related to programs, policies and procedures and continuously promote diversity in staffing
- Performance Management - Provide guidance to regional leaders on performance evaluations and effective communication/coaching to employees
- Manage performance review process and implement measures such as performance improvement plan with line management to move talent base forward
- Organizational Design/Change Management - Partner with regional leaders to develop and maintain an organizational design structure that provides appropriate levels of management as well as desired development opportunities.
Payroll Administrator
Ibex
Portmore Pines
05.2016 - 09.2018
- Processed payroll for a large employee base
- Investigated and corrected payroll discrepancies
- Ensured compliance with government regulations and guidelines.
Consultant
Sutherland
New Kingston
08.2015 - 05.2016
- Addressed customers' inquiries via telephone and email
- Originated loans based on the company's policies and procedures
- Gave details about several types of loans and credit options available and services by the company to customers.
Senior Tax Accountant
Xerox
Montego Bay
02.2015 - 08.2015
- Trained team members’ procedures for new projects and State Laws from Internal Revenue Services - (Researched tax policies from IRS)
- Prepared federal and state returns
- Assisted with federal and state audits.
Payroll Administrator
Xerox
Montego Bay
12.2011 - 02.2015
- Analyzed monthly reports for Payroll
- Prepared and calculated state, federal, and local taxes, as well as medical, sick, education, and pension plans
- Processed payroll for 3,000 employees on weekly, biweekly, semi-monthly, and monthly frequencies
- Administered employee benefits and retirement programs
- Coordinated 401(k) profit-sharing and health benefits plans
- Managed new employee enrollments and annual updates for benefits plans
- Conducted periodic investigations to eliminate suspicious activities
- Resolved and responded to employees' queries and complaints.
Education
Certificate Compensation & Benefits -
Academy to Innovate HR
Certificate of Higher Education, Taxation - undefined
Northern Caribbean University
Bachelor of Business Administration, Human Resource Management - undefined
Northern Caribbean University
Skills
Complianceundefined
Timeline
Senior Human Resource Manager Compensation & Benefits
Ibex
02.2022 - Current
Human Resource Manager Compensation & Benefits
Ibex
08.2020 - Current
Assistant Human Resources Manager
Ibex
01.2018 - 01.2020
Payroll Administrator
Ibex
05.2016 - 09.2018
Consultant
Sutherland
08.2015 - 05.2016
Senior Tax Accountant
Xerox
02.2015 - 08.2015
Payroll Administrator
Xerox
12.2011 - 02.2015
Certificate Compensation & Benefits -
Academy to Innovate HR
Certificate of Higher Education, Taxation - undefined
Northern Caribbean University
Bachelor of Business Administration, Human Resource Management - undefined
Northern Caribbean University
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