NICOLA THOMPSON
Mandeville,Manchester
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr Howell Complex
Mandeville, Jamaica
02.2023 - 05.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Organized charts, documents and supplies to maintain team productivity.
Sales Representative
Thomo Vybes Manufacture and Distributors Ltd
Mandeville , Jamaica
09.2020 - 08.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Used customer insights to develop innovative sales strategies to increase sales.
- Greeted customers and offered assistance with selecting merchandise and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Call Center Representative
Sutherland Global Services
Mandeville , Jamaica
11.2017 - 05.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handled time, and productivity.
Merchandiser
Grace Kennedy Ltd
Mandeville , Jamaica
01.2009 - 11.2015
- Inspected merchandise for quality and arranged proper display locations on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Cashier
Top Loaf Bake Ltd
Mandeville, Jamaica
09.2005 - 01.2009
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and check transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
High School -
Manchester High School
Perth Rd Mandeville07.2001
Primary Education -
Hatfield Primary And Junior High School
Hatfield Mandeville 07.1998
Skills
- Customer service
- Order picking and processing
- Merchandising
- Telephone Etiquette
- Policy and Procedure Adherence
- Phlebotomy
Certification
- Certification in Phlebotomy - 2021-2022
- Certification in Medical Assistant - 2021-2022
- Certification in Supervisory Management - 2019
- Certification in Marketing and Sales - 2017
References
References available upon request.
Timeline
Medical Assistant
Dr Howell Complex
02.2023 - 05.2023
Sales Representative
Thomo Vybes Manufacture and Distributors Ltd
09.2020 - 08.2021
Call Center Representative
Sutherland Global Services
11.2017 - 05.2018
Merchandiser
Grace Kennedy Ltd
01.2009 - 11.2015
Cashier
Top Loaf Bake Ltd
09.2005 - 01.2009
High School -
Manchester High School
Primary Education -
Hatfield Primary And Junior High School
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