Nicola Lawrence
Knightsville District
Summary
With nearly a decade of professional experience, I am an enthusiastic and reliable professional dedicated to providing excellent customer service with a smile. I am seeking a dynamic and challenging role where I can leverage my interpersonal skills, outstanding customer service abilities, and knowledge gained from previous work experiences to contribute meaningfully. I am eager to apply these skills to drive success, collaborate with a dedicated team, and continuously expand my professional capabilities in a thriving work environment.
Overview
9
9
years of professional experience
Work History
Security Officer
Guardsman Security Limited
01.2021 - Current
- Permitting entry, Conducting motor vehicle searches, Customer Service and Receptionist duties, Preventing property losses and damage, Observing and writing reports, Inspecting and patrolling premises regularly, Monitoring and analyzing CCTV camera footage, Filing incident reports, Responding to alarms and emergencies, Safety management, Direct visitors to the appropriate areas, Emergency and crisis response, Patrol areas in the facility.
Business Administration Clerk
Ministry of Education, Youth and Information
10.2017 - Current
- Filing, organizing, and keeping documents updated, Typing business documents, Answers phone calls and emails, Maintain and update appointment calendars, Bookkeeping, Greeting visitors at the reception, Makes appointments and referrals, Preparing reports and presentations, Administrative duties, as requested.
Practical Nurse
RTN Nursing Home
01.2023 - 12.2023
- Duties: maintaining health records, monitoring patients, taking vital signs, administering medication, feeding and bathing patients, giving medication and recording its effects, applying sterile dressings, and assisting with medications.
Security Officer
Millennium Security Limited
08.2019 - 08.2020
- Secure premises and personnel by patrolling, monitoring surveillance equipment and permitting entry, Preventing losses and damage by reporting irregularities, Informing employers about violations of policy and procedures, Complete reports by recording observations, information, occurrences, and surveillance activities, Work well independently and in a team to solve problems.
Stores Clerk
Citrad Company Limited
02.2018 - 07.2018
- Check the goods upon arrival and departure, Maintain and update inventory for stores, Ensure that all items received or delivered are properly documented, Check the appointed department payroll, Supervise the appointed department in the absence of designated personnel, Organized and prioritized work to complete assignments in a timely and efficient manner, I served as a hardworking and punctual employee.
Child caregiver
Monique Mattson Pre-School & Day Care Centre
03.2016 - 08.2016
- Instruct children in personal hygiene, Ensure the safety of the children, Effectively discipline children who are misbehaving, Prepare meals for children every day, Dressed children and changed diapers, Supervise the facility, Schedule management, Spend quality time with children, Clean up and maintain the environment, Prepare and carry out educational activities.
Supervisor and Customer Service Rep
Survival Meat & Grocery Supermarket
01.2015 - 01.2016
- Inventory management, Customer service supervision, Guide and supervise store team members, Staff training and development, Document and maintain sales record spreadsheets, Maintain inventory and order merchandise, Marketing and promotions, Monitor finances.
Education
Certified Nursing Specialist Assistant -
City & Guilds
Kingston, Jamaica06.2024
NVQ-J Certificate in Business Administration -
HEART Trust /NTA
Kingston 2, Kingston06.2024
High School Certificate -
Yallahs High School
06.2024
Skills
- Excellent Customer Service
- Critical Thinking and Problem Solving
- Good communication Skills
- Effective Leadership
- Ability to Work Under Pressure
- Adaptability
- Good Interpersonal Skills
- Effective Time Management
- Ability to Multitask
- Strong Communication Skills
- Proficient with Microsoft 365
- Ability to Work in a Team or Independently
- Fast Learner
Languages
English
Civil Status
Common Law
Personal Information
- Gender: Female
- Nationality: Jamaican
Hobbies and Interests
- Reading
- Interior Decorating
- Volunteering with Religious Organizations
- Yoga
- Agriculture
Timeline
Practical Nurse
RTN Nursing Home
01.2023 - 12.2023
Security Officer
Guardsman Security Limited
01.2021 - Current
Security Officer
Millennium Security Limited
08.2019 - 08.2020
Stores Clerk
Citrad Company Limited
02.2018 - 07.2018
Business Administration Clerk
Ministry of Education, Youth and Information
10.2017 - Current
Child caregiver
Monique Mattson Pre-School & Day Care Centre
03.2016 - 08.2016
Supervisor and Customer Service Rep
Survival Meat & Grocery Supermarket
01.2015 - 01.2016
Certified Nursing Specialist Assistant -
City & Guilds
NVQ-J Certificate in Business Administration -
HEART Trust /NTA
High School Certificate -
Yallahs High School