Nicola johnson
Black River,St. Elizabeth
Summary
Dedicated professional with a strong background in hospitality and customer service, honed at Jamaica Constabulary Force. Proven expertise in housekeeping and health compliance, coupled with excellent communication skills. Successfully trained staff and improved operational efficiency, ensuring a pristine environment and exceptional guest experiences. Reliable and committed to maintaining high standards.
Overview
23
23
years of professional experience
Work History
Housekeeper
Jamaica Constabulary Force
09.2021 - Current
- Ensured cleanliness and sanitation of facilities, adhering to health and safety standards.
- Trained new staff on cleaning protocols and equipment usage to promote workplace efficiency.
- Developed and implemented improved cleaning schedules, enhancing overall facility presentation.
- Conducted regular inspections to identify maintenance needs and addressed issues proactively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Managed inventory of cleaning supplies, maintaining adequate stock levels for efficient operations.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cashier
Black River Primary & Infant
09.2011 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in inventory management by restocking merchandise as needed.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Monitored cash drawer for accuracy, ensuring proper handling of funds throughout shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress Trainee
JaCinta Phillips Quest
02.2003 - 06.2007
- Assisted in providing excellent customer service during peak dining hours.
- Learned menu items to efficiently take and process customer orders.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adapted to fast-paced environment while prioritizing multiple tasks effectively.
- Supported training of new staff on restaurant protocols and procedures.
- Handled cash transactions and accurately processed payments at point of sale.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
Education
Certificate - Villa Service
Heart Trust (NTA)
Black River09-2002
Certificate - Cake Baking & Decorating
Heart Trust (NTA)
St,Elizabeth06-2018
Black River High
St.ElizabethSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Health and safety compliance
- Bed making proficiency
- Excellent oral and written communication
- Sorting and washing laundry
- Work ethic and integrity
- Cash handling
- Reliability and punctuality
- Table setting
- Guest engagement
- Hospitality service expertise
Timeline
Housekeeper
Jamaica Constabulary Force
09.2021 - Current
Cashier
Black River Primary & Infant
09.2011 - 03.2020
Waitress Trainee
JaCinta Phillips Quest
02.2003 - 06.2007
Certificate - Villa Service
Heart Trust (NTA)
Certificate - Cake Baking & Decorating
Heart Trust (NTA)
Black River High