Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nicola Hunt

82 St Johns Road, Spanish Town,,St. Catherine

Summary

Results-driven professional with a strong work ethic and proven problem-solving skills developed at Honey Bun Bakery. Specializes in production scheduling and equipment maintenance, contributing to team success and high customer satisfaction. Committed to enhancing efficiency and quality in production processes while fostering positive relationships with colleagues and clients. Experienced in assembly line operations, maintaining cleanliness to prevent delays, and skilled in measuring, cutting materials, and adhering to work instructions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Worker

Honey Bun Bakery
Kingston
03.2024 - Current
  • Reported issues to supervisor for prompt resolution.
  • Monitored inventory levels and replenished supplies as necessary.
  • Verified accuracy of finished products against work orders and blueprints.
  • Conducted routine maintenance checks on production machinery.
  • Utilized software programs to document production process details.
  • Assisted in setting up production lines for efficient manufacturing.
  • Communicated with team members about assigned tasks during shifts.
  • Ensured proper labeling of completed products prior to shipping.

Customer Service Representative

Sagility
Spanish Town
07.2023 - 01.2024
  • Maintained professionalism during challenging customer interactions to uphold company standards.
  • Developed positive relationships through personalized and friendly support strategies.
  • Provided accurate product and service information to assist customers effectively.
  • Resolved complaints promptly, ensuring high levels of customer satisfaction.
  • Answered inquiries via phone, email, and chat to enhance overall customer experience.
  • Promoted high customer satisfaction by delivering knowledgeable and friendly service.
  • Facilitated customer service by responding to inbound calls, chats, and emails efficiently.

Office Administrator

Jamaica Defense Force
Kingston
01.2019 - 08.2019
  • Coordinated daily administrative operations to enhance office efficiency.
  • Prepared presentations utilizing Microsoft Office tools, including Word, Excel, and PowerPoint.
  • Composed various correspondence, including letters, emails, memos, and reports.
  • Maintained inventory levels by checking stock, anticipating needs, and expediting orders.
  • Executed clerical tasks such as photocopying, faxing, and scanning documents.
  • Answered incoming calls professionally and directed them to appropriate personnel.
  • Compiled special reports by collecting, analyzing, and summarizing data from diverse sources.

Education

Some College (No Degree) - Customer Service

Johnathan Grant High
Spanish Town

Skills

  • Production scheduling and order processing
  • Equipment maintenance and tools
  • Sales support and customer service
  • Problem solving and time management
  • Team collaboration and assembly
  • Product packaging and cleanliness
  • Multitasking skills
  • Batch production techniques
  • Waste reduction strategies
  • Strong work ethic
  • Positive attitude
  • Teamwork principles

Certification

  • Employment readiness, July 2019
  • BPO fundamentals of customer service, January 2020
  • Office administration, August 2019
  • Customer service level 2, August 2019
  • City and Guilds Mathematics Level 2
  • City and Guilds English Level 1

Affiliations

  • Volunteer work and community service
  • Tutoring and teaching
  • Leadership roles
  • Sports and hobbies

Timeline

Production Worker

Honey Bun Bakery
03.2024 - Current

Customer Service Representative

Sagility
07.2023 - 01.2024

Office Administrator

Jamaica Defense Force
01.2019 - 08.2019

Some College (No Degree) - Customer Service

Johnathan Grant High

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