Decor,
Nicky-Ann Kalphat
Secretary, Event Planner/Decorator
Carr Hill, Rock Hall,St,. Andrew
Summary
Dedicated and Resourceful Secretary with excellent experience managing daily administrative support tasks and operations in the administrative industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Secretary
Ardenne High School
Kingston
09.2016 - Current
- Record incoming and outgoing mails
- Manage student early release system, assist with student transfer application
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Composed inter-office correspondence and provided product and service information to customers.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers and visitors.
Secretary
Rock Hall All Age School
Rock Hall St. Andrew
09.2015 - 07.2016
- Handled multifaceted clerical tasks e.g
- Data entry, filing, photocopying and all typing related to school matters
- Collected and updated attendance record book, and ensured the delivery of premium service to students and teachers
- Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work
- Prepare Payment Vouchers/Disperse cheques to clients
- Receive visitors to school in absence of Principal or Vice Principal
- Take notes and compile Minutes for Staff Meetings
- Any other duties delegated by Principal.
Cashier
Unicomer/Courts Jamaica Limited
Kingston
08.2014 - 08.2015
- Collect cash , cheque and card payments on customers’ accounts
- Disburse funds for approved cash loans
- Collect loan payment from customers and enter information in computerized file
- Use and Settle Point of sale and Bns machines
- Able to work on own initiative with little supervision and work efficiently under pressure
Customer Service Representative
Paediatric & Family Dentistry
Kingston
02.2013 - 04.2014
- Make appointments for existing and prospective patients
- Maintain filing system for patient files, make reminder calls to patients for appointments
- Collect payment from patients and enter information in computerized file and hard copy
- Use and Settle Point of sale and BNS machines
- Update payment information in contractors’ books
- Assist dentist and hygienist in the surgery
- Able to work on own initiative with little supervision and work efficiently under pressure
Administrative assistant
Rock Hall All Age School
Rock Hall St. Andrew
04.2012 - 03.2013
- Handled multifaceted clerical tasks e.g
- Data entry, filing, records management and billing as the assistant to the secretary and admissions office
- Collected and updated attendance record book, maintained database and ensured the delivery of premium service to students
- Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work
- Accomplishments:
- Established strong relationships to gain support and effectively achieve results
- Entrusted to manage office in the supervisor’s absence
- Provided timely, courteous and knowledgeable response to information requests; answered and transferred calls.
Education
Certificate- Venue & Tent Decor Six Weeks - Venue And Tent Decor
Annie Gee's College of Fashion Design
Kingston 08.2020 - 08.2020
Customer Service - International Customer Service Certification
The Jamaica Customer Service Association
Kingston 10.2017 - 10.2017
NCTVET - Business Administration
Kingsway Career Advancement Programme
Kencot Avenue 08.2012 - 08.2012
High School Diploma -
The Queen's School
Central Avenue, Kingston 09.2005 - 07.2010
Skills
Excellent organizational skillsundefined
Certification
Certified [Customer Service], [JACSA] - [2017]
Interests
Balloon Artistry
DIYs
Event Planning
Hobbies
Creating
Decorating
Planning events
Gifting
DIYing
Accomplishments
- Achieved100% by completing the Ministry of Education's Furniture Audit with accuracy and efficiency.
- Jamaica 50 Independence Village Sports Museum - Ambassador
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
[Business Administration-Secretarial studies] Training - [2011-2012]
08-2022
Certificate- Venue & Tent Decor Six Weeks - Venue And Tent Decor
Annie Gee's College of Fashion Design
08.2020 - 08.2020
Customer Service - International Customer Service Certification
The Jamaica Customer Service Association
10.2017 - 10.2017
Certified [Customer Service], [JACSA] - [2017]
09-2017
Secretary
Ardenne High School
09.2016 - Current
Secretary
Rock Hall All Age School
09.2015 - 07.2016
Cashier
Unicomer/Courts Jamaica Limited
08.2014 - 08.2015
Customer Service Representative
Paediatric & Family Dentistry
02.2013 - 04.2014
NCTVET - Business Administration
Kingsway Career Advancement Programme
08.2012 - 08.2012
Administrative assistant
Rock Hall All Age School
04.2012 - 03.2013
High School Diploma -
The Queen's School
09.2005 - 07.2010
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