Nickolet Brown
Portmore
Summary
Motivated and customer-focused individual seeking an entry level customer service position to utilize strong communication and problem solving skills and to become a positive asset to the organization by becoming a well-rounded representative to the company and to maximize satisfaction to every customer needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
Alastor Trading Sovereign Supermarket
08.2023 - 02.2024
- Maintain customer satisfaction with forward-thinking strategies
- Answer daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Answer question from customer and maintain positive attitude
- collect feedback to see if issue was resolved
- Handling complaints to sustain healthy relationship with customer
- Supervision of cashiers and wrappers
- Assistance cashier
Sales Representative/Head Cashier
Rocky's Internet Cafe & Gaming
10.2020 - 02.2023
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Cash customer goods order
- Assist customers with printing of documents
- Assist student with their school work
- Keep work area clean and organized
- Managing customers request,store inventory,transaction,new purchase orders and pricing needs
Store Clerk
Azan's Super Centre
07.2016 - 10.2018
- Answer questions from customers and maintain positive attitude
- Greet and assist customers with their purchases
- Daily stock taking of goods
- Managing customers orders and pricing needs
- Keep work area clean and organized
Cashier/Server
Kool Icy
02.2013 - 01.2016
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Cash customer goods order
Restaurant Worker
Pizza Hut
12.2009 - 05.2012
- Cash take out and dining orders
- Greet guest promptly at door with their menu ,assist them to their seats and collect their order
- Achieved customer satisfaction by consistently delivering high-quality workmanship in all assigned tasks.
- Receive calls for take out orders
- Washing of dishware, pizza pots and utensils
- Participated in weekly staff meetings to address concerns and suggest improvements for overall restaurant efficiency.
- Assisted in maintaining clean and organized dining area for enjoyable dining experience.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Cashier/Supervisor
Good Value Wholesale
09.2007 - 12.2009
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Inventory of goods of stock in store and receiving of goods
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Cashing of customer goods
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Associate of Arts - Phlebotomy
Portmore Academic Vocational
Portmore St.Catherine06.2014
High School Diploma -
Denham Town High
Kingston11.2005
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Effective communication
- Excellent team player
- Professional telephone demeanor
- Customer relations
- Detail oriented
- Customer satisfaction
- Leadership skills
Certification
CXC PASSES AND PRACTICAL NURSING LEVELS
- Social Studies
- Mathematics
- English Language
- Phlebotomy level 1
- Diabetic level 1
Languages
English
Native language
Timeline
Customer Service Representative Supervisor
Alastor Trading Sovereign Supermarket
08.2023 - 02.2024
Sales Representative/Head Cashier
Rocky's Internet Cafe & Gaming
10.2020 - 02.2023
Store Clerk
Azan's Super Centre
07.2016 - 10.2018
Cashier/Server
Kool Icy
02.2013 - 01.2016
Restaurant Worker
Pizza Hut
12.2009 - 05.2012
Cashier/Supervisor
Good Value Wholesale
09.2007 - 12.2009
Associate of Arts - Phlebotomy
Portmore Academic Vocational
High School Diploma -
Denham Town High
CXC PASSES AND PRACTICAL NURSING LEVELS
- Social Studies
- Mathematics
- English Language
- Phlebotomy level 1
- Diabetic level 1
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