Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Hobbies
Accomplishments
Certification
Timeline
Generic

Nickolas Hutton

Summary

A versatile and results-driven professional with a unique combination of automotive expertise, technical IT skills, and leadership experience. With hands-on experience as both an Automotive Technician and Technical Support Technician, I have developed a strong ability to troubleshoot complex systems and improve service operations. As a DevOps Engineer at Digicel Group, I further honed my leadership, process optimization, and problem-solving capabilities, managing cross-functional teams, enhancing operational workflows, and driving continuous service excellence.
I excel in leading diverse teams, optimizing service delivery processes, and ensuring top-tier customer satisfaction by merging my automotive knowledge with technical insights. Committed to improving efficiency, reducing downtime, and fostering strong customer relationships, I consistently exceed service expectations and contribute to the overall success of the organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dev Operations Engineer

Digicel Group
07.2023 - Current
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
  • Investigated new and emerging software applications to select and implement administrative information systems.
  • Tested and deployed scalable and highly available software products.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Working with cloud platforms (such as AWS, Azure, Google Cloud) to leverage their services and optimize infrastructure scalability and reliability.
  • Participating in incident response and resolution, ensuring quick recovery and minimal downtime in case of infrastructure or application failures.
  • Implementing security best practices throughout the CI/CD pipeline and infrastructure, including access control, vulnerability assessments, and compliance checks.

Quality Assurance Analyst

Digicel Group
11.2021 - 07.2023
  • Conducted needs analysis for existing IT systems and business models, analyzed systems requirements, and implemented feasible solutions from a conceptual and execution perspective.
  • Collaborated with Agile teams to identify and resolve problems related to software functionality, user experience, and performance, ensuring a seamless and efficient user experience across 32 Latin American, Caribbean, and European markets.
  • Conducted comprehensive testing on Digicel's eight apps, identified software defects, documented issues, and recommended effective resolutions for the development team to address.
  • Coordinated with cross-functional team members, including senior product managers, marketing, engagement, and business intelligence teams, to identify and resolve problems related to the apps' functionality, user experience, and performance.
  • Monitored network and system performance for the apps, carrying out troubleshooting, security patching, and maintenance to maintain optimal functionality and a seamless user experience.
  • Developed and maintained technical and functional specifications to document application architecture, intentions, and requirements.
  • Managed and maintained complex technology infrastructure, working closely with product teams to implement new features and strategically plan for future product development.

Technical Support Technician(Heavy Duty)

Stewart Industrial
06.2018 - 07.2021
  • Assist in the development and improvement of internal technical support processes, procedures, and documentation to enhance the overall efficiency and effectiveness of the technical support team
  • Diagnose and troubleshoot complex technologies, including onboard computers, control units, GPS systems, and other advanced electronic systems
  • Interpret technical manuals, schematics, and wiring diagrams to understand and resolve system malfunctions
  • Collaborate with engineers, technicians, and other team members to develop and implement solutions for complex automotive technology problems, focusing on advanced hybrid systems.
  • Document and report technical issues, resolutions, and customer interactions to maintain an accurate record of support activities and improve future support processes.
  • Utilize modern BI tools, such as Tableau and Power BI, to analyze system data, identify trends and patterns, and generate actionable insights for improving vehicle performance, reliability, and customer satisfaction related to complex electronic, electrical, and hybrid vehicle systems.

Automotive Technician

Procar Limited
02.2015 - 05.2018
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Education

Bachelor of Science - Automotive Engineering

FUSO Academy
Colombia
09-2019

NCTVET Level 2 - Automotive Engineering Technology

St Andrew Technical High School
07.2014

Skills

  • Vendor negotiation
  • Automotive diagnostics
  • Quality standards
  • Customer satisfaction
  • Supply chain management
  • Scheduling and coordinating
  • Product development
  • Training and development

Affiliations

  • HackerOne (@Hacker0x01): A leading bug bounty and vulnerability disclosure platform that connects businesses with a network of security researchers and ethical hackers.
  • OWASP (@owasp): The Open Web Application Security Project (OWASP) is a nonprofit foundation that works to improve the security of software through community-led open-source projects, tools, and resources.
  • DEF CON (@defcon): One of the world's largest and most notable hacker conventions, where professionals, researchers, and enthusiasts gather to discuss and share knowledge on the latest in cybersecurity and information security.

Hobbies

  • Vulnerability Research
  • Autonomous vehicle technology
  • Open Source Intelligence (OSINT)
  • Mobile app development (Android and iOS)
  • Hiking and outdoor activities
  • Painting or photography
  • Volunteering in community projects
  • Social Media Content Creation

Accomplishments

  • Optimized CI/CD Pipelines: Resolved build/release failures, enhancing deployment efficiency and reducing downtime.
  • Cloud Infrastructure Management: Leveraged AWS, Azure, and Google Cloud to improve scalability and reliability.
  • Security Best Practices: Implemented security measures across CI/CD pipelines, including access control and vulnerability assessments.
  • Incident Management: Led rapid response to infrastructure/application failures, minimizing downtime.
  • Cross-functional Collaboration: Worked with design teams to improve software functionality and performance across 32 markets.
  • Agile Project Management: Utilized Scrum to track progress, estimate work hours, and ensure timely delivery.
  • Process Improvement: Enhanced internal technical support processes, improving team efficiency and service quality.
  • Data-Driven Insights: Used BI tools like Tableau and Power BI to analyze system data and improve performance.

Certification

  • FUSO LARTC - COLOMBIA B. Eng
  • Digital Marketing.
  • Product Management.
  • Web Application Security
  • ISTQB Certified Tester

Timeline

Dev Operations Engineer

Digicel Group
07.2023 - Current

Quality Assurance Analyst

Digicel Group
11.2021 - 07.2023

Technical Support Technician(Heavy Duty)

Stewart Industrial
06.2018 - 07.2021

Automotive Technician

Procar Limited
02.2015 - 05.2018

Bachelor of Science - Automotive Engineering

FUSO Academy

NCTVET Level 2 - Automotive Engineering Technology

St Andrew Technical High School

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Nickolas Hutton