Nickisha Kelly
Waterford P.O.,St. Catherine
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Alorica Call Centre. Excelled in complaint resolution and account updating, enhancing customer satisfaction significantly. Skilled in both troubleshooting and closing sales, demonstrating a unique blend of technical proficiency and persuasive communication.
Overview
24
24
years of professional experience
Work History
Customer service representative
Sagility
Kingston, Jamaica
08.2022 - Current
- Process Customer Enrollment and provide information about their plan Coverage and make updates and changes on the Customer behalf, reset password
Customer service representative
Alorica Call Centre
05.2016 - 07.2022
- Troubleshooting cable boxes via phone, making callbacks, adding devices, Opening and closing sales
Nail Technician
03.2006 - 09.2007
- Self Employed
Count Snacks Shop & Liquor Store
08.2002 - 12.2006
Sales Representative
Jamaica Call Centre
07.2001 - 10.2001
- Opening and closing Sales transactions for a variety of products via telephone
Education
DIPLOMA COURSE IN COUNCILLING -
WAFIF CHRISTIAN COLLEGE
01.2025
Certificate of Participation - Basic Councelling Skills; Victim Crisis Management; Grief Councilling and Councilling the Sexually Traumatized
Ministry of justice: Justice Training Centre
01.2008
Certificate in Computers - Windows 98 and 2000; Basic and Advanced Microsoft; Internet and E-Mailing
A1 Computing and Learning Centre
01.2002
Certificate in Customer Service Representative -
The National Council on Technical and Vocational Education and Training (NTCVET)
01.2001
Certificate in Introduction to Computers -
Portmore Community College
01.2001
ACCA LEVEL 1 -
MMIC
Skills
- Complaint resolution
- Scheduling
- Account updating
- Store maintenance
- Customer satisfaction measurement
- Support case resolution
References
These will be provided upon request.
Personal Information
- Date of Birth: 11/18/80
- Gender: Female
- Nationality: Jamaican
- Marital Status: Single
Summaryofqualifications
- Caribbean Examination Council (CXC), Principles of Accounts, III, Principles of Business, III, Office Procedures, III, Mathematics, III, English Language, III
- 2001, The National Council on Technical and Vocational Education and Training (NTCVET), Certificate in Customer Service Representative
- 2001, Portmore Community College, Certificate in Introduction to Computers
- 2002, A1 Computing and Learning Centre, Certificate in Computers (Windows 98 and 2000; Basic and Advanced Microsoft; Internet and E-Mailing)
- 2008, Ministry of Justice: Justice Training Centre, Certificate of Participation (Basic Counselling Skills; Victim Crisis Management; Grief Counselling and Counselling the Sexually Traumatized)
- 02/2018, MMIC, ACCA LEVEL 1
- 09/2020, WAFIF Christian College, Present Diploma Course in Counselling
Timeline
Customer service representative
Sagility
08.2022 - Current
Customer service representative
Alorica Call Centre
05.2016 - 07.2022
Nail Technician
03.2006 - 09.2007
Count Snacks Shop & Liquor Store
08.2002 - 12.2006
Sales Representative
Jamaica Call Centre
07.2001 - 10.2001
DIPLOMA COURSE IN COUNCILLING -
WAFIF CHRISTIAN COLLEGE
Certificate of Participation - Basic Councelling Skills; Victim Crisis Management; Grief Councilling and Councilling the Sexually Traumatized
Ministry of justice: Justice Training Centre
Certificate in Computers - Windows 98 and 2000; Basic and Advanced Microsoft; Internet and E-Mailing
A1 Computing and Learning Centre
Certificate in Customer Service Representative -
The National Council on Technical and Vocational Education and Training (NTCVET)
Certificate in Introduction to Computers -
Portmore Community College
ACCA LEVEL 1 -
MMIC