Nickella Swaby
Montego Bay
Summary
Dedicated Customer Care Representative and Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Secretary
K & O Waste Management Limited
11.2022 - Current
- Ensure workers are assigned to designated trucks
- Ensure trucks go out on time every morning
- Complete payroll at the end of each pay cycle
- File taxes
- Complete all paperwork related to the company
- Utilize excellent interpersonal and communication skills to provide exceptional customer service and maintain a strong people-centred environment
Customer Care Representative
Conduent
01.2022 - Current
- Assist shoppers with app issues
- Assist shoppers with payment issues while they are in store
- Assist shoppers with completing orders
- Reaching out to customers for shoppers
- Utilize excellent interpersonal and communication skills to provide exceptional customer service and maintain a strong people-centred environment
Babysitter
06.2019 - 09.2019
- Prepare Meals
- Laundry
- Assist toddlers at the pool
- Cleaning
Cashier
Meat and Fish Place
05.2018 - 09.2018
- Finalize purchases at cash register
- Restocking of shelves
- Clean spills
- Disposing off trash
Cashier
Stop and Shop Supermarket
05.2018 - 09.2018
- Finalize purchases
- Restocking of shelves
Customer Care Representative
Advanced Call Center Technologies
06.2016 - 08.2017
- Assist Store representatives with customers internet and phone bills
- Assist store representatives with scheduling internet installation for customers
- Contributed to customer satisfaction by resolving issues in a timely manner
Education
Bachelor of Arts in Education (Pending) -
University of The West Indies (Mona)
Associate Degree in Business Studies -
Hampton School for Girls
High School Diploma -
Hampton School for Girls
Hampton School for Girls -
8 Units CAPE Subjects -
9 CSEC Subjects -
Skills
- English
- Basic Spanish
- Jamaican Creole
- Basic Mandarin
- Office Administration
- Calendar Management
- Meeting Coordination
- Supply Ordering
- Customer Service
- Appointment Scheduling
- Expense Tracking
- Supply Restocking
- Database Management
- Payroll Administration
- Administering Payroll
- Multi-Line Phone Systems
- Keyboarding Skills
- Accounts Payable
- Record Preparation
- Accounts Receivable and Payable
- Verbal and Written Communication
- Business Correspondence
- Complex Problem-Solving
- Payroll Processing
- Multitasking Abilities
- Interpersonal Skills
- Problem Solving
- Document Preparation
- Record Keeping
- Event Planning
Skype
nickellaswaby@gmail.com
Personal Information
Date of Birth: 05/14/95
References
Available upon request
Timeline
Secretary
K & O Waste Management Limited
11.2022 - Current
Customer Care Representative
Conduent
01.2022 - Current
Babysitter
06.2019 - 09.2019
Cashier
Meat and Fish Place
05.2018 - 09.2018
Cashier
Stop and Shop Supermarket
05.2018 - 09.2018
Customer Care Representative
Advanced Call Center Technologies
06.2016 - 08.2017
Bachelor of Arts in Education (Pending) -
University of The West Indies (Mona)
Associate Degree in Business Studies -
Hampton School for Girls
High School Diploma -
Hampton School for Girls
Hampton School for Girls -
8 Units CAPE Subjects -
9 CSEC Subjects -
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