Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickayla Boland

Yallahs

Summary

Dynamic and results-oriented professional with extensive experience in customer service and collections, notably with Teleperformance and others. Excelled in technical troubleshooting and building rapport, ensuring client satisfaction, and efficient problem resolution. Demonstrated exceptional team collaboration and coordination skills, significantly enhancing service, delivery, and customer service.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ibex Global
Portmore
02.2025 - 07.2025
  • Assisted customers with product inquiries and service issues.
  • Processed customer orders and returns efficiently.
  • Resolved complaints through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions in database systems.

Customer Service Representative

Itel
Kingston
08.2024 - 10.2024
  • Maintained high service standards.
  • Improved team metrics.
  • Improved overall team flexibility.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.

Collections Agent

Segoso Caribbean
Montego Bay
02.2023 - 05.2023
  • Created tailored repayment plans for clients.
  • Ensured compliance with payment processing standards.
  • Implemented payment scheduling strategies.
  • Educated customers on payment options and company policies effectively.

Collections Agent

Teleperformance
Montego Bay
07.2022 - 02.2023
  • Optimized customer outreach strategies.
  • Enhanced workflow efficiency.
  • Outstanding debt recovery efforts.
  • Collaborated with team members to resolve complex customer issues efficiently.

Education

High School Diploma -

Belmont Academy
Westmoreland
07-2020

Savanna La Mar Primary
Westmoreland
07-2015

Deliverance Basic School
Westmoreland
07-2009

Skills

  • Troubleshooting and problem-solving skills
  • Escalation management
  • Inbound call volume management
  • Active Listening and Communication Skills
  • Company policy adherence
  • Multitasking and organizational skills
  • Team collaboration and support
  • KPI-driven performance
  • Customer Inquiry Documentation
  • High-volume call handling
  • Empathy in Customer interaction
  • Conflict resolution and de-escalation techniques

Timeline

Customer Service Representative

Ibex Global
02.2025 - 07.2025

Customer Service Representative

Itel
08.2024 - 10.2024

Collections Agent

Segoso Caribbean
02.2023 - 05.2023

Collections Agent

Teleperformance
07.2022 - 02.2023

High School Diploma -

Belmont Academy

Savanna La Mar Primary

Deliverance Basic School
Nickayla Boland