Chis-Ann Wright-Lewis
Porus, Manchester
Summary
Results-driven professional with extensive experience in the business and health sectors, specializing in enhancing organizational effectiveness and operational efficiency. Demonstrated success in facilitating growth through strategic initiatives and process improvements. Possesses a strong commitment to implementing innovative solutions that promote professional development.
Overview
13
13
years of professional experience
Work History
Quality Analyst
Sutherland Global
Mandeville, Manchester
08.2021 - 01.2025
- Performed coaching and development duties. In addition, I ensured that agents were adhering to the quality standards so as to improve responses from closed surveys and net promoter scores.
Acting Associate Manager
Sutherland Global
Mandeville, Manchester
12.2023 - 02.2024
- Oversaw the general welfare of subordinates. Additionally, tasked with performing coaching and development, ensuring that company and business standards were adhered to, and key targets were met.
Consultant
Sutherland Global
Mandeville, Manchester
03.2016 - 08.2021
- Performing outbound calls.
- Answering customers' inquiries via calls, chats, and emails.
Customer Service Representative
Kool Oasis
Toll Gate, Clarendon
02.2016 - 03.2016
- Delivered exceptional customer service to address inquiries and concerns effectively.
Front Desk Clerk
Porus High School
Porus, Manchester
07.2015 - 08.2015
- Handled telephone inquiries and organized document filing.
Customer Service Representative
Mass Ken Wholesale
May Pen, Clarendon
11.2014 - 12.2014
- Duties include billing servers and attending to customers.
Customer Service Representative
Techcom Cell Phone and Accessories
May Pen, Clarendon
08.2013 - 12.2014
- Duties include general customer service.
Phlebotomist Technician
Island Laboratory
Mandeville, Manchester
11.2011 - 01.2012
- Collecting blood samples and specimens and labeling tubes.
Education
Certificate - Customer Service
Institute For Workforce Education & Development
12.2013
Diploma - Phlebotomy
Hospicare Education - Training & Nursing Institute
10.2011
High School Diploma -
Porus High School
06-2008
Skills
- Proficient in the Microsoft Office Suite
- Oral communication
- Written communication
- Interpersonal skills
- Multi-tasking
References
- Shelrica Wallace, Senior Associate Manager, Sutherland Global, (876) 366-9540
- Richard Cooper, Supervisor, CCC Group Jamaica, (876) 351-3107
Accomplishments
- Agent of the Week, Month & Year
- Quality Analyst of the Month
- Best Quality Scores
- Best Attendance
Timeline
Acting Associate Manager
Sutherland Global
12.2023 - 02.2024
Quality Analyst
Sutherland Global
08.2021 - 01.2025
Consultant
Sutherland Global
03.2016 - 08.2021
Customer Service Representative
Kool Oasis
02.2016 - 03.2016
Front Desk Clerk
Porus High School
07.2015 - 08.2015
Customer Service Representative
Mass Ken Wholesale
11.2014 - 12.2014
Customer Service Representative
Techcom Cell Phone and Accessories
08.2013 - 12.2014
Phlebotomist Technician
Island Laboratory
11.2011 - 01.2012
Certificate - Customer Service
Institute For Workforce Education & Development
Diploma - Phlebotomy
Hospicare Education - Training & Nursing Institute
High School Diploma -
Porus High School
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