NICHOLAS FERGUSON
1047 E 219th Street, Bronx,New York
Summary
Dynamic professional with a proven track record at Sutherland Global, excelling in customer service and sales. Adept at multitasking and maintaining exceptional communication, I effectively resolved customer inquiries and enhanced satisfaction. My experience in lesson planning and food preparation showcases my versatility and commitment to quality in diverse environments.
Overview
5
5
years of professional experience
Work History
Tutor
Frederick Douglass Academy
Bronx
02.2025 - Current
- Developed lesson plans tailored to the needs of each student.
- Demonstrated various teaching techniques to engage students in the learning process.
- Organized group activities to allow students to practice problem-solving skills.
- Maintained accurate records of student attendance and progress.
Prep Chef
The Original Blue Cantina
Newyork
01.2025 - Current
- Communicated effectively with team members on line during meal services to ensure smooth operations.
- Cleaned kitchen equipment, work areas, floors, walls and other surfaces as needed.
- Adhered to strict health codes when storing food items at appropriate temperatures.
- Took necessary steps to maintain sanitation standards including sanitizing cutting boards after each use.
Customer Service Representative/Sales Representative
Sutherland Global
01.2024 - 12.2024
- Processing orders or requests: Assist customers with placing orders, updating accounts, or processing service requests.
- Documenting interactions: Accurately log customer interactions, complaints, and feedback in the system for future reference.
Customer Service Representative
Advantage Communication
01.2022 - 12.2023
- Answering customer inquiries: Respond to customer questions about internet, cable, or mobile services, including pricing, features, and troubleshooting.
- Billing and account support: Address billing questions, process payments, explain charges, and assist with billing disputes or account updates.
- Service upgrades and downgrades: Assist customers in upgrading or downgrading their plans based on their needs, explaining the differences in packages and pricing.
- Promoting services and features: Provide information on promotions, bundle offers, new products, and additional services to enhance customer satisfaction and retention.
Customer Service Representative/ Sales Representative
Itel International
01.2021 - 12.2022
- Handling inbound and outbound calls: Answer customer inquiries and make outbound calls to follow up on issues, promotions, or surveys.
- Providing product or service information: Offer detailed information about products, services, and company policies to customers.
- Resolving customer complaints: Address and resolve customer concerns or issues by offering solutions or escalating when necessary.
- Managing returns or exchanges: Help customers with the return or exchange of products according to company policies.
Production Assistant/Warehouse Assistant
Grace Canning
01.2021 - 12.2021
- Assisting with production processes: Support the production team in setting up and operating canning machinery.
- Monitoring production lines: Ensure the canning line runs smoothly by observing machines and troubleshooting any issues that arise.
- Quality control: Inspect cans for defects, ensure labels are applied correctly, and check for proper sealing and packaging.
Agent/Receptionist
GK Insurance Company
01.2020 - 12.2020
- Selling insurance policies: Promote and sell various insurance products to individuals or businesses.
- Client consultation: Assess client needs and recommend appropriate coverage options based on their situation.
- Managing client accounts: Keep track of existing clients, update policies, and ensure they maintain the correct coverage.
- Customer support: Address client questions, concerns, and claims, and provide assistance throughout the process.
Education
Certificate - Mathematics, Mechanical Engineering
Dunoon Technical High School
01.2019
Jessie Ripoll Primary
01.2014
Skills
- Good customer service skills
- Good at being flexible and adhering to instructions
- Exceptional in written and verbal communication
- Ability to work within policy procedures and the core values of the company
- Ability to multitask efficiently
- Lesson planning
- Food preparation
- Inventory management
Timeline
Tutor
Frederick Douglass Academy
02.2025 - Current
Prep Chef
The Original Blue Cantina
01.2025 - Current
Customer Service Representative/Sales Representative
Sutherland Global
01.2024 - 12.2024
Customer Service Representative
Advantage Communication
01.2022 - 12.2023
Customer Service Representative/ Sales Representative
Itel International
01.2021 - 12.2022
Production Assistant/Warehouse Assistant
Grace Canning
01.2021 - 12.2021
Agent/Receptionist
GK Insurance Company
01.2020 - 12.2020
Certificate - Mathematics, Mechanical Engineering
Dunoon Technical High School
Jessie Ripoll Primary
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