NEWTON BELLE
Montego Bay,St James
Summary
Well-organized and knowledgeable in the field of Customer Service stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with tear members and provide excellent customer service.
Overview
27
27
years of professional experience
Work History
Customer Care Rep.
Vista Print
Montego Bay
04.2013 - Current
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Demonstrated commitment to customer service by building productive relationships resolving complex issues, and boosting customer loyalty.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Created customer satisfaction survey to identify issues and determine appropriate actions.
Financial Aid Rep
ACS 34 Ltd
Montego Freezone
08.2002 - 02.2012
- Process Financial Aid for students
Customer Service Rep
Stel JA Ltd
Montego Bay, St James
11.1998 - 01.2002
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Technical Agent in connecting Surround Sound System, TV etc.
Education
GCE O Level - English Language, History B, Mathematics C
Montego Bay Evening Institue-Montego Bay High School
Montego Bay01.2000
High School Dip -
MITTC-Montego Bay
Montego Bay01-1997
High School Diploma -
Anchovy Comp. High
Anchovy, St James 08-1996
Skills
- Relationship Building
- Team building
- Problem-solving aptitude
- Communication Skills
- Customer Data Confidentiality
- Quality Assurance
- Technical troubleshooting
- Customer support
Personal Information
Date of birth: Feb 9, 1979
Timeline
Customer Care Rep.
Vista Print
04.2013 - Current
Financial Aid Rep
ACS 34 Ltd
08.2002 - 02.2012
Customer Service Rep
Stel JA Ltd
11.1998 - 01.2002
GCE O Level - English Language, History B, Mathematics C
Montego Bay Evening Institue-Montego Bay High School
High School Dip -
MITTC-Montego Bay
High School Diploma -
Anchovy Comp. High