NEVA STEWART
Braeton
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Actg.)
National Water Commission
01.2006
- Prepare timesheets and compile monthly reports for the department Head
- Compose and manage various correspondence
- Safeguard confidential or sensitive information
- Track confidential files/information with accuracy and completeness
- Resolve complaints and queries by interpreting departmental policies
Heart Trainee - Filing Clerk
National Water Commission
01.2001
- Record internal and external correspondence and update the filing system
- Accurately record telephone messages for timely responses
- Type memos upon instruction
Summer Filing Clerk
Kingston Wharves
01.1999
- Record mail dispatch for the company bearer
- Update the filing system
- Receive and channel incoming calls to the relevant personnel effectively
Control Fields Team, Manager
National Water Commission
12.2021 - 07.2024
- Fostered a positive work environment with team-building activities.
- Manage a 24-hour shift team of plumbers responding to emergency situations within the distribution network.
- 24-hour response involving leaks, leak isolations, no water investigation, water supply regulations and also assist Water Production Team with plant operations.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Implement and maintain a system operating procedure (SOP) to maintain accountability and efficiency.
- Ensure all task (leaks, no water etc.) are done within a timely manner, are submitted on service orders to be closed.
- Compile monthly reports.
Control Centre Coordinator
National Water Commission
01.2015 - 11.2023
- Provide report and feedback on Plant Status using SCADA systems
- Log and dispatch reports using the FDIMS and CS report applications
- Liaison and provide island wide feedback on reported network issues
- Coordinate with various stakeholder as part of Disaster Management
- Review and action reports received from the Call Centre for accurate feedback
- Conducts performance appraisals for staff supervised and recommends training for their development.
- Ensure that Control/Call Centre Service Representative s are kept abreast of all water production/distribution and billing issues that may be a source of complaints and/or qires
Control Centre Representative
National Water Commission
03.2012 - 12.2014
- Reports of disruption in service are accurately logged and dispatched.
- Responds to telephone enquiries on system disruptions, among other internal and external issues and obtains reports and disseminates information on systems which are out of service.
- Monitor the SCADA system for alerts and reports
- Leaks assigned to the different Zones are monitored to ensure prompt resolutions.
- Data is entered accurately on CS Banner and FDIMS and reports are correct and timely.
- Telephone calls, email and whatsapp messages are answered courteously.
- Prepare periodic and ad hoc reports to reflect the numbers of complaints/reports are received and their resolution.
- Laison with both internal and external stakeholders regarding enquires and resolution.
Customer Centre Duty Officer (Actg.)
National Water Commission
01.2010 - 01.2011
- Dispatch water trucks and manage inventory
- Upload and download data from the FDIMS system
- Receive and log customer complaints, updating the CS system accordingly
- Interact with customers and Heads of Department to resolve queries and ensure operational efficiency
- Liaise with the PR Department regarding system problems to inform the public
Department Clerical Officer
National Water Commission
01.2005 - 01.2011
- Type, fax, and photocopy documents as required
- Process and receive telephone calls, exercising good judgment and confidentiality
- Prepare correspondence and generate letters and memos as needed
- Complete timesheets/payroll and allowances sheets indicating employees' emoluments
- Forward approved timesheets to Accounts Department
- Provide information to customers and staff regarding production and system disruptions
- Compile monthly reports for the Department Manager
- Record and prepare minutes of department meetings as required
Administrative Assistant (Actg.)
National Water Commission
01.2008 - 01.2009
- Prepare timesheets and compile monthly reports for the department head
- Compose, update, and edit various internal and external correspondence (memos, letters, etc.)
- Maintain confidentiality of sensitive information
- Track confidential files/information for accuracy and completeness
- Resolve complaints and queries in accordance with departmental policies and regulations
Department Clerical Officer
National Water Commission
01.2005 - 01.2008
- Type, fax, and photocopy documents as required
- Process and receive telephone calls, exercising good judgment and confidentiality
- Prepare correspondence and generate letters and memos as needed
- Complete timesheets/payroll and allowances sheets indicating employees' emoluments
- Forward approved timesheets to Accounts Department
- Provide information to customers and staff regarding production and system disruptions
- Compile monthly reports for the Department Manager
- Record and prepare minutes of department meetings as required
Education
Bachelor of Science - Management Studies
University of the West Indies
02.2025
Supervisor Management Certificate - Credit
UWI - Continuing Education
01.2008
CXC Grade 3 - Typing and English Language
Portmore Community College
01.2000
CXC Grade 3 - Office Procedure
Merl Grove High School
Kingston, 2001.1999
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Critical thinking
- Calm under pressure
- Organization and time management
- Decision-making
Hobbies and Interests
- Reading
- Surfing the internet
- Socializing
Certification
- OSHA Certified
Reading, surfing the internet and socializing
Enjoy reading novels and news articulars, surfing the internet to discover other cultures and fashion etc.. Socializing which allows room for networking, so meeting and greeting with pleasantries always peek my interest.
Timeline
Control Fields Team, Manager
National Water Commission
12.2021 - 07.2024
Control Centre Coordinator
National Water Commission
01.2015 - 11.2023
Control Centre Representative
National Water Commission
03.2012 - 12.2014
Customer Centre Duty Officer (Actg.)
National Water Commission
01.2010 - 01.2011
Administrative Assistant (Actg.)
National Water Commission
01.2008 - 01.2009
Administrative Assistant (Actg.)
National Water Commission
01.2006
Department Clerical Officer
National Water Commission
01.2005 - 01.2011
Department Clerical Officer
National Water Commission
01.2005 - 01.2008
Heart Trainee - Filing Clerk
National Water Commission
01.2001
Summer Filing Clerk
Kingston Wharves
01.1999
Supervisor Management Certificate - Credit
UWI - Continuing Education
CXC Grade 3 - Typing and English Language
Portmore Community College
CXC Grade 3 - Office Procedure
Merl Grove High School
Bachelor of Science - Management Studies
University of the West Indies
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