Nenie Bernard
Summary
To actively give off my capabilities, work ethic and goal orientated skills for the enhancement of the organization's vision. With over 6 years' experience working with customer in person and over the phone I have been proven to master problem and solution. I am dynamic, with my analytical abilities, acquired knowledge, collective experience, and my professional skills to contribute to your organization goals, objectives and mission which would provide excellent opportunities for career advancement and personal growth. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Tally Clerk
Seaboard Jamaica
03.2024 - 06.2024
- Examined stock to verify conformance to specifications, alerting supervisors to discrepancies between inventory or order records and shelf inventory.
- Enhanced accuracy in inventory management by diligently recording incoming and outgoing shipments.
- Enhanced workflow efficiency by promptly sorting, organizing, and distributing incoming correspondence for further processing.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Reduced data entry errors with meticulous attention to detail while inputting shipment information into the company''s database.
Customer Service Specialist
Vistaprint
03.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Island Strains Herb House/Lounge
01.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
Conduent
11.2018 - 06.2019
- Interact with customers to ensure that their complaints are being resolved
- Explaining and providing relevant information to customer about any charges or simply about a service they want or have
- Reviewed and made changes to customer's account based on their request
- Providing exceptional customer service.
Customer Service Representative
VIP Attractions Club Mobay
01.2016 - 01.2017
- Escorted 20+ guests through the airport by memorizing the airport's map and answering various questions to ensure that visitors did not get lost
- Assisted guests to find their designated mode of transportation by giving them directions and escorted them to their cab
- Assisted guests with their immigration forms; Ensured that first they had the correct form, and it was complete correctly
- Politely served guests beverages by taking their order with a warm smile and then gave guest what they requested.
Education
Bachelors - Logistics and supply chain Management
Caribbean Maritime University, Jamaica
11.2024
Associate degree - Arts and natural sciences
Montego Bay Community College
2018
Herbert Morrison Technical high School
2015
Skills
- Effective Written and Verbal Communication
- Customer Relations
- Customer Service and Assistance
- Time Management Skills
- Employee Performance Evaluations
- Order Taking
- Credit and Cash Transactions
- Product Knowledge
- Product Sorting
Timeline
Tally Clerk
Seaboard Jamaica
03.2024 - 06.2024
Customer Service Specialist
Vistaprint
03.2021 - 05.2023
Cashier
Island Strains Herb House/Lounge
01.2020 - 01.2021
Conduent
11.2018 - 06.2019
Customer Service Representative
VIP Attractions Club Mobay
01.2016 - 01.2017
Bachelors - Logistics and supply chain Management
Caribbean Maritime University, Jamaica
Associate degree - Arts and natural sciences
Montego Bay Community College
Herbert Morrison Technical high School
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