Neisha Weston
St.Thomas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
06.2022 - 03.2023
- Fueled a positive customer experience through an unwavering commitment to delivering exceptional and professional service.
- Orchestrated the administration of a financial accounts, navigating confidential data such as bank accounts and tax information with precision.
- Expertly managed inbound calls from a diverse international clientele, demonstrating acute attentiveness to discern and address customer needs and concerns.
Security Officer
Atlas Protection Limited
06.2017 - 02.2019
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on security breaches, property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Representative
Alison’s Cosmetic Boutique
09.2016 - 05.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
CSEC -
ST. Thomas Technical High School
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Order Fulfillment
- Credit Card Payment Processing
- Customer Relations
- Sales Expertise
- Report Creation
- Active Listening
- Excellent Typing Skills
Timeline
Customer Service Representative
Sutherland Global Services
06.2022 - 03.2023
Security Officer
Atlas Protection Limited
06.2017 - 02.2019
Sales Representative
Alison’s Cosmetic Boutique
09.2016 - 05.2017
CSEC -
ST. Thomas Technical High School
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