Natrice Stephens
Kingston
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Billing and Collections Specialists / Account Manager (100+)
Clipboard Health
07.2024 - Current
- Successfully produce a 95% collection rate for funds owing each month
- Develop and implement a strategic operational plan to resolve long-term billing policy, dispute terms, etc, that has resulted in a radical improvement in the business operations and a noticeable increased profit margin
- Resolve billing concerns, and probe for proactive resolution
- Maintain collaborative rapport with the sales department to maintain accurate and updated information on client’s contracts
- Identify critical accounts and provide action plan for resolve and to improve account standing
- Develop and propose appropriate payment plans for review and approval by the Legal team
Accounts Receivables Specialists
Island Medical Specialists
06.2020 - 05.2024
- Manage organisational cashflow including all receivables and all petty cash transactions
- Manage and support the organisation’s team of cashiers
- Prepare and disseminate invoices and pro-forma in a timely manner
- Reconciliation of insurance receivables
- Develop suitable payment plans in collaboration with patients to ensure accounts are settled
- Contributed to the Recruitment Process by drafting Job Descriptions, participating in candidate interviews, and training new recruits to ensure effective onboarding and team integration
- Laise with International insurance bodies to discuss the prospect of new partnerships
Billing and Collections Officer/ Customer Service Representative
Heart institute of the Caribbean
07.2019 - 03.2020
- Preparation of patient’s bills and quotations
- Customer service support (front desk receptionist)
- Initiate prior authorisation and perform status checks on authorisation requests for medications
- Reconciliate daily visits and medical procedures against daily earnings from point-of-sale machines and insurance system (PAS System)
- Develop procedure to streamline engagement between patients and medical staff to minimise wait and processing time
Accounting Clerk
Tabz Rx Ltd.
11.2018 - 05.2019
- Analyse insurance statements and prepare individual reports of physicians’ earnings
- Assist with inventory management by overseeing stock levels and maintaining delivery records
- Produce bank reconciliation statements and prepare cash-in hand for lodgement
- Reconcile insurance receivables
- Prepare and schedule payments to suppliers
- Oversee petty cash management and transactions
Accounting Clerk
Surrey Construction Ltd.
03.2016 - 03.2018
- Prepare accounting reports using Peachtree and QuickBooks
- Manage company’s accounting records and prepare monthly reconciliation reports
- Assisted with payroll deductions for both fortnightly and monthly staff
- Filing of Company’s annual and monthly taxes (G.C.T and Statutory)
- Prepare monthly sales report, invoices, and cash lodgements
- Keeping a constant and up-to-date record of stocks
Education
Bachelor of Science - Accounting Major
The University of The West Indies
Mona Campus08.2026
High School Diploma -
Merl Grove High
06.2014
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM)
- QuickBooks
- Peachtree
- PAS Insurance System
- Financial Management and Reconciliation
- Salesforce
- Slack
- Credit Risk Assessment
- Account Management
- Teamwork and Collaboration
- Client Relations
References
Available Upon Request
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Billing and Collections Specialists / Account Manager (100+)
Clipboard Health
07.2024 - Current
Accounts Receivables Specialists
Island Medical Specialists
06.2020 - 05.2024
Billing and Collections Officer/ Customer Service Representative
Heart institute of the Caribbean
07.2019 - 03.2020
Accounting Clerk
Tabz Rx Ltd.
11.2018 - 05.2019
Accounting Clerk
Surrey Construction Ltd.
03.2016 - 03.2018
Bachelor of Science - Accounting Major
The University of The West Indies
High School Diploma -
Merl Grove High
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