Natidra Edwards
Jamaica,Clarendon
Summary
Looking forward to work in a challenging environment where my skills can be effectively utilized to improve operations and contribute to the company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Jappa Marketing
02.2022 - 11.2024
- Provide personalized marketing strategies to Small business which was effective in increase there sales by 50-80% more than what they usually generated monthly.
- Utilizing my great time management and commination skills with on call customer and company promotions delivering high quality customer care on a daily basis.
- With my problem solving skill's I resolving customers disputes and Conflicts in an healthy and effective manner. Strengthening the relationship with customers and the company.
- Maintain and organize database of customer information to ensure personalize services.
Front Desk Agent
Race Course Primary School
01.2020 - 02.2021
- have experience assisting 50-100 parents with different issues and needs per day.
- Managed a team with both old and new co-workers, developing and implementing new quality control regime to assess on different tasks and special events improving school satisfaction rating by20%.
- Performed Exam data entry, with excellent typing skills, speed of 30- 50 words per minute.
- Took inbound and outbound calls daily handling 30+ calls with my excellent and efficient time management for customer satisfaction.
Education
High School -
Kemps Hill High
01.2018
Skills
- Customer service excellence, Providing top quality services for customer satisfaction
- Strategic in providing solutions to Conflict resolution
- collaborative in team work and efforts to achieve goals
- Efficient Computer/Technology Literacy
References
- Samantha Green, Social worker, 876 285-6105
- Avielle Brown, Pastor, 876 367-4111
- Mrs. Michele Matthews, Teacher, Kemps Hill High School, 876 479-9821
Timeline
Customer Service Representative
Jappa Marketing
02.2022 - 11.2024
Front Desk Agent
Race Course Primary School
01.2020 - 02.2021
High School -
Kemps Hill High
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