Natasia Barrett Boswell
Duncans,Jamaica
Summary
A highly skilled, hardworking individual with a promptitude to learn, grow and contribute to positive business development and management. Successful in managing highly effective teams with focus on account service and retention. Detail-oriented professional with over fifteen years of industry experience. Persuasive communicator with proactive approach to life.
Overview
20
20
years of professional experience
Work History
Branch Manager
Trelawny Co-operative Credit Union Ltd
11.2022 - 04.2024
- Policy and procedure management
- Training and Development
- Operations Management
- Treasury Management
- Delinquency Management
- Risk and Compliance Management
- Credit and Adjudication Review and Management
- Business development
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Facility Management
- Created reports summarizing operational performance metrics for senior management review.
- Resolved escalated customer complaints in a timely manner.
- Performed regular audits of financial records in order to ensure accuracy.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
Acting Credit Officer
First Global Bank Ltd
Montego Bay, Jamaica
01.2020 - 11.2022
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Monitored customer account activity to identify any potential risks or issues.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Worked closely with collections departments in order to ensure timely payments from customers.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Collected and checked borrower income, credit history and employment information.
- Prepared and submitted loan applications to underwriters.
- Followed banking requirements and government lending regulations.
- Entered credit slips and return requests to issue authorizations and process returns documentation.
Customer Service Representative
First Global Bank
Montego Bay, Jamaica
01.2016 - 11.2022
- Processing client’s transactions in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teller
First Global Bank
Montego Bay, Jamaica
01.2013 - 01.2016
- Maintained accurate records of all transactions and customer interactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Reported any operational issues or system problems that occurred during shift promptly.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Maintained accurate records of all transactions for compliance purposes.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
Licensing and Data Entry Clerk
Transport Authority
, Jamaica
02.2013 - 05.2013
- Maintained confidentiality of sensitive information.
- Reviewed existing information for accuracy and made necessary corrections.
- Operated various office equipment such as scanners, printers. when required.
- Verified accuracy and completeness of data entry into the database system.
- Provided support to management staff in regards to data entry processes.
- Checked source documents against entered data to ensure accuracy.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Customer Representative
Family Centre IGA
Port Aransas, USA
05.2012 - 09.2012
- Utilized computer systems to access account information, enter notes, and update status codes.
- Resolved customer complaints promptly and efficiently.
- Demonstrated strong problem solving skills in addressing customer issues.
- Assisted customers with purchase decisions based on needs analysis.
- Processed orders, forms and applications accurately.
- Developed positive relationships with customers through friendly interactions.
Team Lead
Sand Castle Condominiums
Port Aransas, USA
05.2011 - 08.2011
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Sales and Customer Representative
Deep Slash Inc
, USA
05.2009 - 09.2009
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Assisted customers with purchase decisions based on needs analysis.
- Performed data entry activities as needed.
Junior Accountant
Palmers Farm and Garden
Manchester, Jamaica
06.2004 - 08.2006
- Maintained and reconciled general ledger accounts.
- Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
- Performed account reconciliations, including bank reconciliations.
- Processed journal entries to record transactions accurately.
- Reviewed financial documents for accuracy and completeness.
- Conducted internal audits to ensure compliance with company policies and procedures.
- Assisted with year-end audit processes, including preparing schedules as requested.
Acting Head Teller
First Global Bank
Montego Bay, Jamaica
01.2016
- Company Overview: Montego Bay, Jamaica
- Montego Bay, Jamaica
Education
Bachelor of Science - Operations Management
University of the West Indies
01.2017
Caribbean Advance Proficiency Examination - Management of Business and Literature
Holmwood Technical
Manchester01.2008
Diploma in Business Studies -
Holmwood Technical High School
Christiana, Manchester01.2006
Some College (No Degree) - Supervisory Management
University of The West Indies
Skills
- Research and Data analysis
- Data Entry
- Problem resolution
- Leadership
- Personality and cultural diversity
- Policy management
- Risk compliance
- Treasury operations
- Credit analysis
- Data reporting
- Customer relationship management
- Team leadership
- Business development
- Internal auditing
- Performance metrics
- Conflict resolution
- Employee training
- Analytical thinking
- Community engagement
- Key performance indicators
Activities
- Student Volunteer, University of the West Indies Center for Special Needs, 01/01/12
- Member, University Dramatic and Art Society, University of the West Indies, 01/01/12
- Course Student Representative, University of the West Indies, 01/01/11
- Student Representative, Department of Management Studies, University of the West Indies, 01/01/09
- Block Netball Team, Taylor Hall, University of the West Indies, 01/01/09
- Debating Society, Taylor Hall, University of the West Indies, 01/01/09
- Deputy Head Girl, Holmwood Technical High, 01/01/07
- Prefect Executive Body, Holmwood Technical High School, 01/01/06
- Most Outstanding Female Award, Holmwood Technical High School, 01/01/06
Timeline
Branch Manager
Trelawny Co-operative Credit Union Ltd
11.2022 - 04.2024
Acting Credit Officer
First Global Bank Ltd
01.2020 - 11.2022
Customer Service Representative
First Global Bank
01.2016 - 11.2022
Acting Head Teller
First Global Bank
01.2016
Licensing and Data Entry Clerk
Transport Authority
02.2013 - 05.2013
Teller
First Global Bank
01.2013 - 01.2016
Customer Representative
Family Centre IGA
05.2012 - 09.2012
Team Lead
Sand Castle Condominiums
05.2011 - 08.2011
Sales and Customer Representative
Deep Slash Inc
05.2009 - 09.2009
Junior Accountant
Palmers Farm and Garden
06.2004 - 08.2006
Bachelor of Science - Operations Management
University of the West Indies
Caribbean Advance Proficiency Examination - Management of Business and Literature
Holmwood Technical
Diploma in Business Studies -
Holmwood Technical High School
Some College (No Degree) - Supervisory Management
University of The West Indies