Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Chang

Summary

Personable Customer Service Representative with extensive experience in the BPO industry. Solid team player with upbeat positive attitude and proven skills in establishing rapport with customers to maintain customer satisfaction. Confident communicator recognized for consistently receiving excellent customer feedback. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

IntouchCX
Montego Bay
10.2023 - 01.2024
  • Provided exceptional customer support by addressing inquiries,
    resolving issues, and escalating complex cases to appropriate
    departments
    ● Demonstrated strong communication skills through phone and
    email interactions with customers to ensure a positive experience
    ● Utilized CRM system to track customer interactions, maintain
    accurate records, and follow up on unresolved issues
    ● Achieved high customer satisfaction ratings through responsive
    and empathetic communication, resulting in repeat business and
    positive reviews

Advisor II Blended Support

Concentrix
Montego Bay/Kingston
03.2021 - 04.2021
  • Provided technical support to customers by troubleshooting their
    coffee machines as well as educating them on best practices to
    prolong their machine’s life.
    ● Upsold and cross-sold coffees and company-branded merchandise
    meeting the monthly sales target of $4000

Engagement Specialist

Startek.com
Kingston
10.2018 - 10.2020
  • Delivered troubleshooting support for a food delivery
    application to both drivers and customers.
    ● Took on the responsibility of manually assigning drivers to
    orders in instances where the automated system encountered
    failures.
    ● Communicated order statuses and provided account updates to
    drivers and customers through various channels such as chat,
    email, and tickets, with a focus on establishing positive rapport
    when necessary.

Education

High School Diploma -

Seaforth High School
06-2016

Skills

  • Detail oriented
  • Active Listening
  • Rapport building and
    Trust
  • Competent in
    Microsoft office Suite
  • Organized
  • Excellent command of the English Language

Timeline

Customer Service Representative

IntouchCX
10.2023 - 01.2024

Advisor II Blended Support

Concentrix
03.2021 - 04.2021

Engagement Specialist

Startek.com
10.2018 - 10.2020

High School Diploma -

Seaforth High School

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Natasha Chang