Natalie Neil
Kingston 3,Florida
Summary
Results-driven professional with a proven track record at University Hospital of the West Indies, excelling in strategic planning and operational efficiency. Demonstrated leadership in reducing wait times by 20% and enhancing team performance through effective communication and project management. Adept at fostering collaboration and driving performance improvement initiatives.
Overview
6
6
years of professional experience
Work History
Strategic Planning Analyst
University Hospital of the West Indies
08.2024 - Current
- Coordinate inputs from departments for hospital-wide strategic planning
- Assist in budget preparation and ensure alignment with organizational objectives
- Facilitate strategic planning workshops and training sessions for department heads and staff
- Monitor progress of strategic initiatives and prepare reports for senior leadership
- Coordinate stakeholder consultations and ensure adherence to the Code of Consultation
- Maintain performance databases and analyze trends to inform strategic decisions
Office Manager of Radiology Department
University Hospital of the West Indies
01.2021 - Current
- Streamlined patient flow through the department, resulting in a 20% decrease in wait times and increased patient satisfaction scores
- Developed and implemented systems and procedures to improve departmental efficiency, resulting in a 15% reduction in operational costs
- Supervised a team of clerical and secretarial staff, managing scheduling and coverage for all areas of supervision
- Partnered with Heart Trust NTA to design and deliver customer service training programs for clerical staff, radiographers, and radiologists, enhancing service delivery and staff competency.
- Conduct departmental meetings in collaboration with Head of Department, resulting in improved communication and teamwork
- Consistently received positive feedback in performance appraisals for excellent management skills and dedication to the job
Manager of Day Care Nursery
University Hospital of the West Indies
06.2019 - 01.2021
- Oversaw all operations of the Day Care Nursery, including program planning, administrative duties, and staff management
- Successfully organized and scheduled meetings and appointments with external entities, resulting in improved partnerships and collaborations
- Provided general support to staff and parents, resulting in improved staff morale and parent satisfaction scores
- Produced and distributed correspondence in the form of memos, letters, and faxes, ensuring timely communication with all stakeholders
- Consistently met or exceeded budget targets, resulting in improved financial performance for the Nursery
Education
Masters - Project Management
ENEB School of Business
12.2023
Certificate -
Harvard Business
12.2023
Certificate -
Public Administration
12.2023
Certificate - Business Management
Mind Luster
12.2023
Postgraduate - Human Resource Management
Excelsior Community College
12.2023
Bachelor of Education - Education
Mico University College
12.2021
Skills
- Communication skills
- Leadership and teamwork
- Project management
- Event planning
- Self-motivation
- Ability to work under pressure
- Administrative management
- Operational planning
- Performance improvement
- Professional development organization
- Verbal and written communication
- Active listening and empathy
- Presentation skills
- Interpersonal skills
- Leadership and management expertise
- Problem-solving and decision-making
- Effective delegation
- Collaboration and teamwork
- Adaptability and flexibility
Accomplishments
- The Chairman’s Award for Academic Excellence - Postgraduate Human Resource Management
- Upper Second Class Honours - Bachelor of Education in Education
Leadership Experience
- Strong leadership and management skills, with experience leading teams of people various sizes
- Excellent problem-solving and decision-making abilities, with a track record of identifying and resolving complex issues
- Effective delegation skills, with the ability to assign tasks and responsibilities to team members based on their strengths and expertise
- Collaborative and team-oriented, with experience working with cross-functional teams to achieve shared goals
- Adaptable and flexible, with the ability to quickly pivot and adjust plans based on changing circumstances
Timeline
Strategic Planning Analyst
University Hospital of the West Indies
08.2024 - Current
Office Manager of Radiology Department
University Hospital of the West Indies
01.2021 - Current
Manager of Day Care Nursery
University Hospital of the West Indies
06.2019 - 01.2021
Masters - Project Management
ENEB School of Business
Certificate -
Harvard Business
Certificate -
Public Administration
Certificate - Business Management
Mind Luster
Postgraduate - Human Resource Management
Excelsior Community College
Bachelor of Education - Education
Mico University College
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