Nastassia Goulbourne
Montego Bay
Summary
Proven history of excellent work and high-quality service. Personable professional skilled in table arrangement, customer service and order placement. Motivated and energetic individual with several years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Lounge 2727
Montego Bay, St James
06.2023 - Current
- Presented menus and answered questions regarding items.
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Created and maintained a welcoming atmosphere for all guests.
- Greeted guests and provided menus.
- Replenished liquor bottles as needed throughout shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Received payment by cash or credit card and return change when necessary.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Credit Repair Specialist
Credit Chasers LLC
Tampa, Remote
04.2021 - 06.2023
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
- Identified valuable solutions for customers with credit problems.
- Advised customers on budgeting techniques that would help them reach their desired credit score goal more quickly.
- Presented key information to upper management and executive team for loan recommendations.
- Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
- Generated monthly progress reports for each client outlining improvements made over time.
- Prepared customized action plans for clients based on their individual needs and goals.
- Identified fraudulent or inaccurate information on customers' credit reports.
Hotel Waiter
Altamont West Hotel
Montego Bay
01.2016 - 03.2020
- Stocked server areas with supplies before, during and after shifts.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Totaled checks and used cash register to accept payment for services.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Served food and beverages to customers.
- Greeted guests in a friendly and professional manner.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Provided excellent customer service at all times.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Processed cash and credit card payments accurately and efficiently.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
Education
High School Diploma -
Convent Of Mercy Academy
07-2010
Skills
- Menu presentation
- Financial records oversight
- High volume dining
- Food and beverage pairings
- Team player attitude
- Balancing trays
- Speed and efficiency
- Cross-selling products
- Accurate cash handling
- Cleanliness and sanitation
Certification
- Team Jamaica Certification TPDCo
- Customer Engagement For Hospitality Service HEART TRUST NSTA
- Food Handlers Certification
- Hospitality Training Program - Bar Operations
References
References available upon request.
Timeline
Cocktail Server
Lounge 2727
06.2023 - Current
Credit Repair Specialist
Credit Chasers LLC
04.2021 - 06.2023
Hotel Waiter
Altamont West Hotel
01.2016 - 03.2020
High School Diploma -
Convent Of Mercy Academy
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