Hi, I’m
Nastassia Goulbourne
Jamaica
Summary
Dependable Waitress/Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
years of professional experience
Work History
Sandals Royal Caribbean
Training Bartender
01.2024 - 02.2024
Job overview
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Enhanced customer experience by providing personalized drink recommendations based on individual preferences.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Lounge 27/27
Cocktail Server
06.2022 - 08.2023
Job overview
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Credit Chasers LLC
Credit Repair Specialist
04.2021 - 05.2022
Job overview
- Investigated and resolved customer disputes related to credit decisions.
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
Education
Alpha Academy, Kingston
High School Diploma
06.2010
Skills
- Food and beverage pairings
- Promoting Specials
- Payment Processing
- Balancing trays
- Hospitality and Guest Service
- Bar Equipment Maintenance
- Health codes compliance
- Exceptional customer service
- Order Management
- Transactions and Cash Handling
- Warm and Friendly
- Point of sale operation
- Tableside Service
- Allergy awareness
- Strong Work Ethic
- Reliable and Responsible
References
Mrs Paula Grant
General Manager Lounge 2727
8768824036
Mr Denton Cooper
Notary
8763606668
Certifications
Customer Engagement for Hospitality Services HEART TRUST NSTA (Pending)
Hospitality Training Program - Bar Operations Sandals Royal Caribbean (Pending)
Food Handlers Certification
Team Jamaica Certification (TPDco)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsAdditional Information
Results-driven professional with over 10 years of expertise in call center and BPO operations. Proven track record in delivering exceptional customer service. Transitioned seamlessly into the hospitality sector, accumulating 3 years of combined experience. Eager to embrace new challenges and open to freelance customer service opportunities bringing a wealth of remote expertise to enhance client satisfaction.
Timeline
Training Bartender
Sandals Royal Caribbean
01.2024 - 02.2024
Cocktail Server
Lounge 27/27
06.2022 - 08.2023
Credit Repair Specialist
Credit Chasers LLC
04.2021 - 05.2022
Alpha Academy
High School Diploma
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