Nasasha Waldron
Waterhouse
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fusion
03.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Associate Account Management/ Collector
Sutherland Global Service
08.2020 - 12.2023
- Gave ideas to improve collections
- Great work of collecting brought new business to the company.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Dispatcher
Worldwide Bpo
01.2018 - 04.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
01.2019
High School Diploma -
Edith Dalton James High School
06.2017
Skills
- Goal-Oriented
- Assertiveness
- Active Listening
- Financial knowledge
- Call center experience
- Customer Service
Timeline
Customer Service Representative
Fusion
03.2024 - 06.2024
Associate Account Management/ Collector
Sutherland Global Service
08.2020 - 12.2023
Dispatcher
Worldwide Bpo
01.2018 - 04.2020
High School Diploma -
Edith Dalton James High School
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
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