Nasasha Waldron
Waterhouse
Summary
To obtain a challenging rewarding position in an organization that will allow me to utilize my experience acquired skills and educational background to provide quality services to all. Skilled Customer Service agent, with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
6
6
years of professional experience
Work History
Collection Agent
Fusion
03.2024 - 06.2024
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Associate Account Management/ Collector
Sutherland Global Service
08.2020 - 12.2023
- Gave ideas to improve collections
- Great work of collecting brought new business to the company.
business development officer
The Recovery Unit Collections Agency
09.2018 - 06.2020
- Create and improve proposals for existing and new clients
- Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close sale.
Education
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
01.2019
High School Diploma -
Edith Dalton James High School
Kingston, Jamaica06.2017
Skills
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
- Call center experience
Trainingandeducation
- Edith Dalton James high school, 06/2017, CXC-Levels: Information Technology, Technical Drawing, Social studies, Home and family management, City and guild: Mathematics
- Mico University College, 06/2018, BPO/Fundamentals of customer service, City and guilds: English
Careerprofile - Corecompetencies
- Customer Service
- Cold Calling
- Computer literacy
- Great verbal and written skill communication skill
- Microsoft Office word and excel
- Empathic listener and persuasive speaker
- Enthusiastic
References
- Shanna Campbell, 8 Constant spring road shop 9, Hair stylist, 1876-287-4078
- Chantal Purandah, 32 Clock Tower Half Way Tree, Customer Service Representative, 1876-501-1532
Timeline
Collection Agent
Fusion
03.2024 - 06.2024
Associate Account Management/ Collector
Sutherland Global Service
08.2020 - 12.2023
business development officer
The Recovery Unit Collections Agency
09.2018 - 06.2020
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
High School Diploma -
Edith Dalton James High School
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