Nasasha Waldron
Customer Service Representative
Kingston,01
Summary
To obtain a challenging rewarding position in an organization that will allow me to utilize my experience acquired skills and educational background to provide quality services to all. Skilled Customer Service agent, with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
7
7
years of professional experience
Work History
Direct Sales Agent
Carnival Cruise/ Arise Virtual Solutions
04.2025 - Current
- Respond to inbound calls and follow up on warm leads from individuals interested in Carnival cruise vacations.
- Proactively conduct outbound sales calls to promote cruise packages, special offers, and upgrades.
- Provide detailed information on cruise itineraries, cabin types, pricing, onboard amenities, and travel requirements.
- Guide customers through the booking process, ensuring a smooth and satisfying reservation experience.
- Build rapport and maintain long-term relationships with clients to encourage repeat business and referrals.
Road Side Assistant Chat/Phone
BMW Arise Virtual Solution
09.2024 - 04.2025
- Answer incoming calls from stranded drivers needing assistance.
- Accurately gather location and vehicle details to determine the nature of the breakdown.
- Dispatch tow trucks, locksmiths, fuel delivery, tire change, or battery jump-start services as needed.
- Monitor service providers to ensure timely assistance and follow up with customers to confirm resolution.
- Provide empathetic and reassuring support to customers during stressful situations.
Admin Assistant/Customer Support Representative
Achieve 3rd party Fusion
01.2024 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Paymentoperations/Associate Account Man/Collection
Capital One | Ally Financial | Fiserv
08.2020 - 12.2023
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Customer Support Rep/ Sales Agent
Worldwide BPO
09.2018 - 06.2020
- Create and improve proposals for existing and new clients
- Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close sale.
Education
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
01.2019
High School Diploma -
Edith Dalton James High School
Kingston, Jamaica06.2017
Skills
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
- Call center experience
Trainingandeducation
- Edith Dalton James high school, 06/2017, CXC-Levels: Information Technology, Technical Drawing, Social studies, Home and family management, City and guild: Mathematics
- Mico University College, 06/2018, BPO/Fundamentals of customer service, City and guilds: English
Careerprofile - Corecompetencies
- Customer Service
- Cold Calling
- Computer literacy
- Great verbal and written skill communication skill
- Microsoft Office word and excel
- Empathic listener and persuasive speaker
- Enthusiastic
References
- Shanna Campbell, 8 Constant spring road shop 9, Hair stylist, 1876-287-4078
- Chantal Purandah, 32 Clock Tower Half Way Tree, Customer Service Representative, 1876-501-1532
Timeline
Direct Sales Agent
Carnival Cruise/ Arise Virtual Solutions
04.2025 - Current
Road Side Assistant Chat/Phone
BMW Arise Virtual Solution
09.2024 - 04.2025
Admin Assistant/Customer Support Representative
Achieve 3rd party Fusion
01.2024 - 08.2025
Paymentoperations/Associate Account Man/Collection
Capital One | Ally Financial | Fiserv
08.2020 - 12.2023
Customer Support Rep/ Sales Agent
Worldwide BPO
09.2018 - 06.2020
Certification Customer Engagement - Customer Engagement Level 1 And 2
Mico University Colloege
High School Diploma -
Edith Dalton James High School
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