Nasasha P. Waldron
Kingston,01
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Technical Support Representative
Fusion
03.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Associate account management/ collector
Sutherland Global Service
08.2020 - 12.2023
- Great work of collecting brought new business to the company
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Dispatcher/Customer Service Representative
World Wide Bpo
09.2018 - 06.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BPO/Fundamentals of customer service - City and guilds: English
Mico University College
06.2018
High school - CXC-Levels: Information Technology, Technical Drawing, Social Studies, Home And Family Management, City And Guild: Mathematics
Edith Dalton James High School
06.2017
Skills
- Customer Service
- Cold Calling
- Computer literacy
- Great verbal and written communication skill
- Microsoft Office
- Empathic listener
- Persuasive speaker
- Enthusiastic
Trainingandeducation
- Edith Dalton James high school, 06/01/17, CXC-Levels: Information Technology, Technical Drawing, Social studies, Home and family management, English
- Mico University College, 06/01/18, BPO/Fundamentals of customer service, City and guilds: English
References
- Natasia Nash, Eyeland eye wear 1876-292-99427
- Chantal Purandah, Anybet, 32 Clock Tower Half Way Tree, Customer Service Representative, 1876-501-1532
Careerprofile - Corecompetencies
- Previous work history in customer service (WFH)
- Computer literacy
- Great verbal and written communication skill
- Microsoft Office word and excel
- Slack and Zoom
- Empathic listener and persuasive speaker
- Enthusiastic
Timeline
Customer Service Representative/Technical Support Representative
Fusion
03.2024 - 09.2024
Associate account management/ collector
Sutherland Global Service
08.2020 - 12.2023
Dispatcher/Customer Service Representative
World Wide Bpo
09.2018 - 06.2020
BPO/Fundamentals of customer service - City and guilds: English
Mico University College
High school - CXC-Levels: Information Technology, Technical Drawing, Social Studies, Home And Family Management, City And Guild: Mathematics
Edith Dalton James High School
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