Nasasha P. Waldron
Kingston
Summary
Remote customer service representative, experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Road Side Assistant for BMW
Arise Virtual Solutions Inc.
Remote
10.2024 - 01.2025
- Continuously expanded knowledge of vehicle systems and common issues to better diagnose problems and provide accurate solutions.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
Customer Service Representative/Technical Support Representative
Fusion
Kingston, Jamaica
03.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintaining and supervising merchant accounts while providing support to their inquiries.
- Payment operations
Associate Account Management/Payment Operations Associate
Sutherland Global Service
portmore, Jamaica (Remote)
08.2020 - 12.2023
- Great work of collecting brought new business to the company
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Assisted Merchants in navigating complex payment processes, resulting in a more positive customer experience.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Expedited resolution of transaction discrepancies through prompt investigation and communication with relevant parties.
Dispatcher/Customer Service Representative
World Wide Bpo
Kingston, 5
09.2018 - 06.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BPO/Fundamentals of customer service - City and guilds: English
Mico University College
06.2018
High school - CXC-Levels: Information Technology, Technical Drawing, Social Studies, Home And Family Management, City And Guild: Mathematics
Edith Dalton James High School
06.2017
Skills
- Cold Calling
- Computer literacy
- Great verbal and written communication skill
- Microsoft Office
- Empathic listener
- Persuasive speaker
- Transaction monitoring
- Chargeback handling
- Data entry
- Network troubleshooting
- Administrative tasks
References
- Natasia Nash, Eyeland eye wear 1876-292-99427
- Chantal Purandah, Anybet, 32 Clock Tower Half Way Tree, Customer Service Representative, 1876-501-1532
Careerprofile - Corecompetencies
- Previous work history in customer service (WFH)
- Computer literacy
- Great verbal and written communication skill
- Microsoft Office word and excel
- Slack and Zoom
- Empathic listener and persuasive speaker
- Enthusiastic
Trainingandeducation
- Edith Dalton James high school, 06/01/17, CXC-Levels: Information Technology, Technical Drawing, Social studies, Home and family management, English
- Mico University College, 06/01/18, BPO/Fundamentals of customer service, City and guilds: English
Timeline
Road Side Assistant for BMW
Arise Virtual Solutions Inc.
10.2024 - 01.2025
Customer Service Representative/Technical Support Representative
Fusion
03.2024 - 09.2024
Associate Account Management/Payment Operations Associate
Sutherland Global Service
08.2020 - 12.2023
Dispatcher/Customer Service Representative
World Wide Bpo
09.2018 - 06.2020
High school - CXC-Levels: Information Technology, Technical Drawing, Social Studies, Home And Family Management, City And Guild: Mathematics
Edith Dalton James High School
BPO/Fundamentals of customer service - City and guilds: English
Mico University College