Nardia Nesbeth

• Handle day-to-day accounting processes of multiple clients via quickbooks online and Quickbooks desktop.
• Completed daily cash functions like account tracking, payroll, and cash, and banking reconciliations, review and upload of various tax related transactions to the TAJ website, including but not limited to SO1,SO4, Statutory deductions.
• Gathered financial information, prepare documents - income statements etc, and closed books.
• Maintained confidentiality of sensitive financial information to protect company assets and maintain trust among stakeholders.
• Resolved complex accounting discrepancies through thorough investigation, analysis, and collaboration with relevant parties.
• Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.
• Supported company growth through accurate financial forecasting, enabling informed strategic decision-making from executive leadership.
• Continuously updated professional knowledge by attending workshops, conferences, webinars related to accounting trends and regulations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Generated reports to suggest corrective actions and process improvements.
• Computerized office activities, maintained customer communications, and tracked records and arrangements regarding debt management.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards of up to 80 employees - Directly managing sub-team of 17-20 persons.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team, and 9 other team leaders to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Responsible for training/onboarding all new recruits in a team of 10 team leaders.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Produced reports with detailed valuations of customers' financial status and affordability.
• Approved or denied extension of credit facility based on reviewed results stemming from the impact of Covid-19 world pandemic on customers' ability to repay debt.
• Maintained current understanding of lender requirements and documentation guidelines.

Reviewed sales applications for credit to be extended. Approved or declined applications based on customers' ability to afford credit applied for in line with the company's credit standards.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Handled incoming customer inquiries and suggestions courteously, timely, and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Assisted in training new employees on company policies, procedures, and best practices for exceptional customer relations.
• Reduced call wait times by efficiently handling high volumes of inbound calls from customers seeking assistance or information.

• Offered customer service to built relationships with customers to encourage repeat business.
• Studied operations of all areas to attend fully to customers' needs.
• Operated cash register for cash, check, Debit and credit card transactions with excellent accuracy levels. Participated in tock count activities.
• Worked flexible schedule and extra shifts to meet business needs.