NAOME SMITH
1 Harlem Avenue, Denbigh P.O , Clarendon
Summary
Ambitious and reliable professional with a strong work ethic, dedicated to delivering exceptional customer service and fostering positive experiences. Committed to continuous learning and skill enhancement, driving excellence in every endeavor. Proven ability to adapt to new challenges while maintaining a focus on quality and client satisfaction. Eager to contribute to team success through proactive problem-solving and effective communication.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise Platform
09.2023 - Current
- URGENTLY DISPATCH ROADSIDE ASSISTANCE(UDA)
- Provide services to clients, customers, tow companies and other service providers through outbound calls.
- Negotiating an agreeable rate for service.
- Enhanced customer satisfaction by ensuring a smooth and empathetic service experience, leading to improved customer retention.
- Gathering and verifying all information with customers.
- Overseeing all aspects of a client roadside service request case by reviewing case details and responding to messages in a timely and effective manner.
Technical Support Representative
ADVANTAGE COMMUNICATION
04.2021 - 12.2021
- Identified and resolved issues using software and hardware.
- Guided users with troubleshooting using diagnostic tools.
- Participated in training and workshops to enhance skills and acquire resourceful tools.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
Customer Service Representative
SUTHERLAND
04.2019 - 08.2019
- Delivered fast and friendly service to handle questions and service complaints.
- Informed customers of promotions and special offers to increase sales.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Met personal, team and company goals in customer service environment.
Customer Service/Sales Representative
SUTHERLAND GLOBAL SERVICES(AT&T)
07.2018 - 03.2019
- Kept customers happy with positive, professional attitude in all correspondence.
- Focused on customer satisfaction throughout interactions, offering timely, accurate information and answering wide-ranging questions.
- Solved problems proactively, implementing standard solutions, as well as developing customized approaches.
- Solicited sales of new or additional services or products.
Customer Service Representative
IBEX GLOBAL SERVICES(amazon)
11.2017 - 01.2018
- Handled customer inquiries, payments and service requests.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Met personal, team and company goals in customer service environment.
- Managed customer calls efficiently in fast-paced call center environment.
Secretary
MAY PEN ACADEMY
03.2017 - 08.2017
- Answered multi-line phone system, determining next steps to assist staff and customers.
- Upheld strict confidentiality of sensitive information.
- Managed calendars, updated staff schedules and booked travel plans.
- Established office procedures, priorities and deadlines.
- Used scanner, printer and common office IT equipment.
- Operated photocopier and distributed document copies to relevant staff.
- Reviewed and prepared correspondence letters, memorandum and emails.
- Assisted with payroll tasks by calculating gross pay, deductions and net pay.
- Reorganized filing systems for better efficiency and more streamlined processes.
- Kept office equipment stocked, operational and ready for use.
- Maintained advanced knowledge of Microsoft Office and common office software.
Ward Secretary Assistant
MAY PEN HOSPITAL
08.2016 - 08.2016
- Maintained presentable reception area, paying close attention to entryway and periodicals.
- Assisted secretarial staff in effectively managing high workloads, resulting in improved productivity and timely completion of tasks.
- Secured confidential and sensitive information by following proper procedures.
Education
High School Diploma - cape certification
CENTRAL HIGH SCHOOL
06.2016
High School Diploma - cxc certification
DENBIGH HIGH SCHOOL
06.2014
Skills
- Excellent verbal and written communication
- Conflict resolution and problem-solving
- Time management and multitasking
- Proficient in CRM software (Zendesk)
- Strong attention to detail
- Team collaboration and leadership
References
REFERENCES Available upon request.
Timeline
Customer Service Representative
Arise Platform
09.2023 - Current
Technical Support Representative
ADVANTAGE COMMUNICATION
04.2021 - 12.2021
Customer Service Representative
SUTHERLAND
04.2019 - 08.2019
Customer Service/Sales Representative
SUTHERLAND GLOBAL SERVICES(AT&T)
07.2018 - 03.2019
Customer Service Representative
IBEX GLOBAL SERVICES(amazon)
11.2017 - 01.2018
Secretary
MAY PEN ACADEMY
03.2017 - 08.2017
Ward Secretary Assistant
MAY PEN HOSPITAL
08.2016 - 08.2016
High School Diploma - cxc certification
DENBIGH HIGH SCHOOL
High School Diploma - cape certification
CENTRAL HIGH SCHOOL