Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Nadine Rush-Williams

Computer and information systems managers
Kingston ,Jamaica

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director Information Systems Unit

Ministry of Finance
06.2010 - Current
  • Leads the delivery of high quality ICT services across the organization to provide optimal levels of support for the Ministry's key operational requirements.
  • Oversees the development, implementation, evaluation and reporting of the Ministry's ICT strategic, business and operational plans, work plans, budgets and associated projects, ensuring alignment with the strategic directions of the organization.
  • Drives the development of standard operating procedures and best practices, including providing written protocols and guidance to ICT staff and to end-users.
  • Leads the development and implementation all ICT policies and procedures, including those for architecture, security, disaster recovery, ICT reliability, standards, ICT purchasing, and service provision.
  • Identifies and defines specific ICT business requirements in collaboration with directors, managers, users across the organization and third party stakeholders to inform the development of tailored ICT solutions.
  • Supervise, monitor and take necessary actions in the implementation of major ICT Projects.
  • Facilitate communication between staff, management, vendors, and other technology resources with the organization.
  • Manage relationships with vendors for sales, service and support of all information systems and technology; Review all hardware and maintenance contracts, providing input to the Divisional Head.
  • Oversees provision of end-user services, including service/help desk and technical support services.
  • Collaborates with critical staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

Senior Systems & Network Administrator

Ministry of Finance
07.2008 - 06.2010
  • Lead and manage the sections in the achievement of its objectives.
  • Provide information technology operational capability to achieve acceptable response times and to minimize down times to an acceptable level.
  • Design install, configure and maintain the standards and documentation of the network configuration.
  • Establish, maintain and enhance communication links within the Ministry and with external entities.
  • Participate in the upgrade and expansion of existing hardware to accommodate the growing information processing need of the Ministry.
  • Development of ICT Policies and Documentation.
  • Research, Evaluate and procure ICT Resources.
  • Supervise, Monitor and Manage implementation of Avaya CS1000 PBX.
  • Administration / Maintenance of Avaya CS1000 PBX.

Network Administrator

Ministry of Finance
06.2006 - 06.2008
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Diagnosed and resolved hardware and software issues.
  • Monitored system performance and responded to alerts.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented network security measures to minimize data loss.
  • Identified and immediately resolved issues with network devices.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Implemented and maintained virtual private networks.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Developed and documented network policies, procedures and standards.

Database Administrator

Ministry of Finance
01.2002 - 06.2006
  • Developed and updated databases to handle customer data.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Developed scripts and processes for data integration and maintenance.
  • Created and updated database designs and data models.
  • Conducted tests to identify issues and make necessary modifications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Assist in the installation of software applications.
  • Maintain and update database, address systems & database related errors while maintaining the integrity of the Databases.
  • Ensure and assist in machine connectivity and communication between computers
  • Resolve reported hardware and software and application malfunctions
  • Conduct User Acceptance Testing for discrepancies and enhancements of system.
  • Identify and analyze system discrepancies and make reports to relevant individuals for addressing.

Education

MBA - Business Administration And Management

University of New Orleans
New Orleans
12.2009

Bachelor of Science - Computing And Management Studies

University of Technology
Kingston Jamaica
11.2001

Diploma - Computer Studies

University of Technology
Jamaica
11.1999

Skills

  • Project Management
  • Change Management
  • Strategic Planning
  • Emotional Intelligence
  • Team building and Front line Leadership
  • Customer Relationship Management
  • Problem Solving and Decision Making
  • Unit Leadership
  • Head Unit
  • Unit Operations
  • Unit Coordination
  • Unit Management

Certification

  • Change Management Certification , Prosci - September 2106
  • ITIL v4 Foundation for IT Service Management, June 2019
  • Techniques and Practices of Project Management , Project Management Global Institute, June 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Director Information Systems Unit

Ministry of Finance
06.2010 - Current

Senior Systems & Network Administrator

Ministry of Finance
07.2008 - 06.2010

Network Administrator

Ministry of Finance
06.2006 - 06.2008

Database Administrator

Ministry of Finance
01.2002 - 06.2006

MBA - Business Administration And Management

University of New Orleans

Bachelor of Science - Computing And Management Studies

University of Technology

Diploma - Computer Studies

University of Technology

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Nadine Rush-WilliamsComputer and information systems managers