MRS. SHERISSE A. PALMER

HR Compliance and Service Delivery

• Contributed to staff experience and ensured delivery of JN Bank HR Services Strategy and Budget; drove cost containment and service delivery excellence to meet department percentage by 100%.
• Develop framework for mitigation and management of JN Bank HR Risks, ensuring timely and appropriate reporting and follow-up of accidents and incidents, and providing Group-level coordination.
• Research, recommend, modify and adopt HR Best Practices relevant to delivery of service excellence at JN Bank.
• Define measure and assess impact of implemented HR Services programs and initiatives; holds Team accountable for actions and results.
• Manage service level agreements with all Group HR Units.
• Ensures strict management and maintenance of ISO standards and regulatory compliance, through development, monitoring and enforcement of relevant processes and practices to drive accountability.
• Monitor Quality Management Process to ensure compliance and adherence to ISO 9001:2015 standards
• Manages JN Bank expenses requests through Reqlogic Expense System
• Ensure Disciplinary Code are adhered to and updated as per Banking Regulations
• Manage Disciplinary matters to ensure their compliance with due process

Employee Development and Disaster Preparedness

• Lead development of JN Bank Contingency Plan as it relates to impact of critical social and demographic based scenarios on employees to ensure communication and accountability strategies are clear and known with reference to preparation plans before, during and after state of emergencies.
• Models and enables positive team interactions and collaboration to maintain inspirational and productive work environment.
• Encourages use of HR Analytics to drive decision making and performance management.
• Actively manages, coaches and commits to the development & strengthening of the JN Bank HR Services team.

Duties include but not limited to:

• Conduct Skills Assessment Audit on 2000 employee records within Jamaica National Group.
• Prepared detailed report with findings for Strategic Assessment and Decision Making
• Prepared Organizational Charts for new units being created from Project Rubicon Transformation.
• Prepared Job Descriptions for all positions identified from Project Rubicon Transformation
• Assist with Managing People and Change Management Stream of Project Rubicon Transformation

SPECIAL PROJECTS:

JN Bank Transformation Project – HR Stream:

· Bank Transaction Activities: Manage the activities for the preparation, signing of letters by our now Group CEO, Mr. Earl Jarrett and distribution of Bank Transformation Letters to all employees within JNBS.

ISO 9001:2008 Activities

Job Description (JD): JN Group JD Reclassification and updating Project: Projects Officer assigned to prepare and complete all job descriptions for every position within JNBS. The completion of this Project lead to JNBS achieving ISO 9001:2008 certification 2011-2012.

Know Your Employee (KYE): JN Group KYE Management and Updating Project: Supervised a Team of four (4) persons to conduct the Know Your Employee Project (KYE) which encapsulated the electronic uploads of all employees’ records to the Society’s SharePoint Site. Additionally, I conducted an audit of the JN Group Employee physical records and presented opportunities for improvement which now forms a part of our current robust system.

Other Projects:

- eLeave: Team Lead for the Vacation Leave Management (eLeave Clean-Up Project – October 2013) – successful completion of project deliverables and data analysis for all employees across the JN Group.

ACHIEVEMENTS:

• Special Acknowledgement from Bustamante Industrial Trade Union (BITU) Vice President – Rudolph A. Thomas for successful execution of “JN Bank/BITU Delegates Workshop” held November 2018.
• Successfully completed certificate programme and workshop in JBDC Employee Engagement Conference: Jamaica Conference Centre – October 2018
• Group Awardee of the Silver Star in Human Resources Innovation from the Human Resource Management Association of Jamaica (HRMAJ) – August 2010 for Implementation of a revised JN Group Performance Management Process.
• Successfully completed certificate programme and workshop in Understanding Jamaican Labour Laws: University of the West Indies (UWI)
• Successfully completed certificate programmes and workshops in Anti-Money Laundering (AML) Courses.
• Completed Level 11 Supervisory Management Training.
• Committee member for Contribution to Charitable organizations
• Top score for excellent Customer Service
• Was assessed and nominated as the most outstanding staff member at the Duke Street Branch of Jamaica National Building Society
• Achieved the highest score for in house Mortgage training at the Duke Street Branch
• Experience in the field of Architectural working drawings and obtained approval from the Kingston and St. Andrew Corporation (KSAC), Portmore Municipal Council and the St. Catherine Parish Council

• Head - HR People and Culture – (Acting)

HR Strategy, Policy Development and Change Management

• Work with HR Professionals and managers in building HR Strategy for JN Bank Limited to ensure relevance in global marketplaces.
• Work with Company Heads and Chief Representative Officers in developing HR Policies that governs organizational culture.
• Implement change management protocol to guide implementation of group wide change initiatives for approximately 2000 members of staff.
• Interpret and apply employment legislation and human resource policy to identify how this may be adapted to match particular service needs.
• Develop and implement appropriate policies and practices and procedures which ensure consistency, equity and fair treatment, best practice, promote suitable and practical outcomes to ensure JN Bank maximizes utilization of its human resources.
• Lead programs that are geared towards improving employee morale.
• Initiate and implement organizational surveys.
• Organizational and Workforce Development
• Ensure delivery of agreed training plan with direct responsibility for organization of induction programs for all new staff.
• Ensure staff welfare plan and follow up with necessary actions, and to meet and work closely with staff representatives
• Guide identification of training skills/competency needs within JN Bank.
• Industrial and Employee Relations
• Maintain harmonious industrial relations climate throughout JN Bank.
• Provide guidance to senior management in planning and implementation of industrial and employee relations activities and successfully negotiate labor relations.
• HR Management and Administration
• Directing, coordinating and monitoring functions of Human Resource Development Department activities in order to ensure achievement of corporate objectives.
• Formulating organization’s human resource annual budget for each company.
• Compile and submit monthly management reports on all key output areas.
• Drive HR Related cost savings and manage HR budgets as set by Management.
• Develop, update and implement all HR policies and procedures.
• Implement effective communication mechanism to make sure that JN Bank maximizes opportunities for communication and consultation, and obtains buy in and commitment to staff and managers.
• Manage and lead on HR projects and initiatives ensuring that implementation is achieved on time and in budget.

Duties include but not limited to:

Executive Support

• Provide executive support to Head HR – People and Culture - JN Bank and Office of Managing Director – JN Bank through meeting management, schedule management, events coordination and activity tracking.
• Prepares correspondence to internal and external parties
• Takes and prepares minutes of meetings as required by Head HR – People and Culture - JN Bank Limited
• Manage scheduling of appointments updates and maintains calendar
• Effectively manage (contractual) supply and payment arrangements among internal and external suppliers (caterers, salary surveys, staff satisfaction surveys and internal Procurement Dept.).
• Review and prepare requisitions via Reqlogic for approval by Head HR – People and Culture - JN Bank
• Monitors and responds to Head HR – People and Culture’s email correspondence
• Drafts correspondence, reports, emails and other written communication to internal and external parties.
• Prepares, reviews, appropriate communication (to staff) and staff requests required by Head HR – People and Culture – JN Bank and Managing Director – JN Bank.

Executive Leave Management

• Manages administration of vacation and sick leave for Senior Management and Executive Level employees of JN Bank Limited
• Co-ordinate all activities with Directors and Executive Compensation and Benefits Senior Manager.

Human Resource Management

• Identify and coordinate filling of staffing needs by participating in selection of staff.
• Review staff satisfaction indicators and participate in development of strategies to improve staff satisfaction, within context of JN Bank Limited policies and strategy
• Disseminate relevant corporate, industry and legal information to team, ensuring that employees are aware of their fiduciary responsibility.
• Elicit staff concerns and feedback and determine strategies for addressing them
• Determine distribution of work across team by assigning and delegating responsibilities, activities and objectives from office of Head HR – People and Culture – JN Bank Limited.
• Determine key performance indicators (KPI) for team and individuals through Work Plans.
• Review job descriptions with staff and ensure employees’ understanding of job responsibilities, deliverables, priorities and performance standards.
• Ensure that performance appraisals are conducted for all staff reporting to Head HR – People and Culture – JN Bank Limited within time specified.
• Develop strategies for coaching, development or assignment of changes that are needed to ensure that individual and team objectives, targets and standards are achieved.
• Convene and conduct regular huddles and staff meetings.
• Schedule staffing to ensure that all duties are carried out on time, review and coordinate vacation and other planned absences.
• Effect discipline in accordance with Grievance and disciplinary procedures

Office Management

• Managing day-to-day operations of JN Bank HR location at 15 Braemar Avenue.
• Co-ordinate activities to ensure ordering of Stationery on monthly basis
• Co-ordinate activities to ensure ordering of Toners for all Printers.
• Report and Co-ordinate with Occupational Safety and Health Officer on facilities maintenance issues for JN Bank Limited.
• Co-ordinate with Construction Project Officer on Construction/ Facilities matters and arranging respective accesses to JN Bank buildings.
• Co-ordinate with Construction Project Officer to ensure acquisition or repairing of office assets (eg. Fixtures and Furniture).
• Co-ordinate with Facilities Officer to schedule General Office Cleaning and Weekend Quarterly cleaning.
• Manage notices by sending water receive notices to Administration department – Chief Office for handling
• Manage booking of all meetings at Braemar Avenue for two meeting rooms and small office daily, outside of recruitment team.
• Co-ordinate and manage implementation and on-going monitoring of telephone System with Team Lead – Communications (Group IT) and phone provider.
• Manage processing of Invoice receivables for approval for JN Bank Limited.
• Manage employee staff welfare in accordance with Company budget

Project Management

• Identify and confirm annual (and semi-annual) objectives of JN Bank Human Resource Development and determine projects that will deliver on these as well as role that you carry in these projects.
• Actively participate in all projects assigned.
• Lead or participate in project management planning, as required by Head HR – People and Culture – JN Bank and Group Chief – People and Culture – Jamaica National Group
• Confirm project role and responsibilities
• Complete detailed action plan for completing assigned deliverables
• Execute project activities
• Report on status of project activities
• Participate in project deliverables reviews

Duties include but not limited to:

• Successfully execute activities for ISO 1900-2008 Re-Certification process and sat on panel for two (2) successful consecutive assessments within Group HRD Department (September 2016 and March 2017)
• Manage daily operations of Administration and Records Unit with Group HRD
• Projects Supervisor assigned to Know Your Employee (KYE) Project – (a) manage spreadsheet used in analysis of all employee data (b) Prepare objectives and deliverables for a team of five (5) persons and present to Project Manager which includes plans for all employee records to be uploaded to GHRD’s page on SharePoint.
• Conduct daily Quality Checks of work done by Team members to ensure deliverables are being met in accordance with Unit’s standard SLAs
• Manage data operations through various HR Systems to ensure accuracy and efficiency of data extracted and review data for presenting to inform our KPMG, Bank of Jamaica (BOJ), Compliance and Group Finance Units respectively.
• Monitor Services Unit Records and Administrative Logs – assigned/route all request for JN Group employee to be processed daily and ensure timeliness of all requests are in accordance to HR Operations Unit SLAs.
• Monitor and assigned access rights for Time and Attendance Management System (TAAM) for all employees within JN Group.
• Inventory Control Management of staff welfare and stationery supplies for Unit
• Ensure preparation and delivery of monthly reports for Administration and Records Unit.

Assistant Manager (Acting):

Executive Assistant to Mrs. Shereen Jones, Group MIT Assistant General Manager

Duties include but not limited to:

• Provided general executive support to Group MIT Assistant General Manager which included managing and scheduling appointments, record and disseminated minutes from IT Steering Committee Meeting and Group IT Managers Meetings.
• Coordinate activities of Assistant General Manager’s Office to ensure timely execution. Prepared over 1000 cheque requisitions monthly and correspondences for internal and external parties. Monitored flow of information and documents from office. Maintained all case files.

Supervisor (Acting):

Executive Assistant to Mr. Llewellyn Bailey, former Assistant General Manager

• Prepared cheques for approval and signing. Provided general executive support to former Assistant General Manager. Managed general operations of Office.

Duties include but not limited to:

• Performed Supervisory Acting duties within specific portfolios (Executive Assistant to Human Resource Development Executive, HR Administrator and Events Planning Coordinator, HR Services coordinator)
• Administering HR Services to JN Group – Management Control Systems Limited (MCS) and Manufacture Credit and Information Services (MCIS) employees, additionally meeting required target of processing over 400 service letters for JN Group employees.
• Proven ability to develop and implement creative solutions to complex problems
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Learned and adapted quickly to new technology and software applications
• Exercised leadership capabilities by successfully motivating and inspiring others
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Demonstrated strong organizational and time management skills while managing multiple projects
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Resolved problems, improved operations and provided exceptional service
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Developed strong communication and organizational skills through working on group projects
• Excellent communication skills, both verbal and written
• Cultivated interpersonal skills by building positive relationships with others
• Identified issues, analyzed information and provided solutions to problems

Duties include but not limited to:

• Planned and executed pilot Customer Service Training for JN Group
• Planned and executed Pre-retirement Seminar for JN Group retirees
• Facilitator in executing training and development for JN Group employees (physical layout and structuring of training facility)
• Conduct Administrative functions within department
• Process 1000 cheque Requisitions monthly and dispatch cheques accordingly
• Restructured stationery operations of department and maintain accurate file management system for department
• Inventory Control Management of staff welfare and stationery supplies for department

Duties include but not limited to:

• Ensured quality of standard set by JN Building Society is maintained
• Conducted and prepare report for Internal Audits conducted at all JNBS locations
• Assisted with implementation of process improvement plans
• Responded to over 200 incoming calls and customer queries/complaints
• Assisted in planning and organizing events and projects for internal & external members
• Planned and executed internal reward and recognition programs for staff
• Planned and organized focus group sessions for internal and external members
• Assisted in planning and organizing of members meetings across entire JN Group Network
• Liaised with respective locations and departments on various projects
• Conducted Administrative functions within department
• Planned and organized JN Member Ambassador Retreat
• Monitor and update JN Member Ambassador Website by administering functionalities and technicalities of website and provide monthly reports
• Assist with Strategic Projects assigned to Department
• Managed staff welfare program.
• Applied effective time management techniques to meet tight deadlines
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Worked effectively in fast-paced environments
• Proven ability to learn quickly and adapt to new situations
• Identified issues, analyzed information and provided solutions to problems
• Assisted with day-to-day operations, working efficiently and productively with all team members