Moyan Johnson
Kingston,Kingston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Arise Virtual Solutions Inc.
12.2023 - Current
Customer Service Rep
Intelcia Jamaica
06.2022 - 10.2023
- Assist customers with billing issues, run multiple tools simultaneously, schedule service appointments, take payments, update customers' accounts, upsell on existing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Processing Room technician
Wisynco Group Ltd
08.2021 - 03.2022
- Operate filling machines that run juices on the production line, clean and carry out light maintenance on machines.
Blending Room Technician
lasco Manufacturing
05.2015 - 02.2021
- Batch beverage products in tanks, run mixing machines to mix beverage for the final product, operate filling machines to run production, stock counts, carry out detailed paperwork of production numbers each shift.
Customer service representative
Alorica Jamaica
02.2013 - 03.2015
- Book reservations for inbound customers, modify customer reservations, offer additional products and services, multitask several tools.
Education
Certificate - Production/Operations Management
UWI Mona Open campus
07.2016
7 CXC Subjects - undefined
Calabar High
06.2012
Skills
- Listening
- Multitask
- Call center experience
- Complaint Handling
- Technical Troubleshooting
- Live chat support
- Quality Assurance
- Payment Processing
Hobbies and Interests
Listening Podcast
Personal Information
- Gender: Male
- Nationality: Jamaican
Timeline
Customer Support Specialist
Arise Virtual Solutions Inc.
12.2023 - Current
Customer Service Rep
Intelcia Jamaica
06.2022 - 10.2023
Processing Room technician
Wisynco Group Ltd
08.2021 - 03.2022
Blending Room Technician
lasco Manufacturing
05.2015 - 02.2021
Customer service representative
Alorica Jamaica
02.2013 - 03.2015
Certificate - Production/Operations Management
UWI Mona Open campus
7 CXC Subjects - undefined
Calabar High
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