Moya Irshard
4 Strathdon Road
Summary
Confident Insurance Advisor possessing strong work ethic and excellent business sense. Bringing 3 year background customizing insurance plans, calculating premiums and interviewing potential clients to obtain data about financial resources. Commended for planning and leading over 150 client appointments. Client-centered and dedicated to customizing insurance programs to suit individual customer needs.
Overview
7
7
years of professional experience
Work History
Insurance Advisor
NCB Insurance Agency And Fund Managers Limited
2019.11 - Current
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Calculated premiums and established payment methods.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Premium Collection Officer
NCB Insurance Company
2017.07 - 2019.06
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Established procedures for collection of past due amounts.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Conducted investigations of customer accounts and payment histories.
Collections Agent- Intern
National Commercial Bank
2017.01 - 2017.06
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Directed day-to-day collections functions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Education
Associate of Science - Business Administration
University of The Commonwealth Caribbean
17 Worthington Avenue 09.2015
High School Diploma -
Caribbean Examinations Council
Caenwood Centre Kingston 05.2011
Skills
- Health insurance
- Client needs analysis
- Claims reporting systems
- Life insurance
- Negotiation
- Problem-Solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Diamond qualification in 2019 (Top premium collection agent)
- Million Dollar Road Table qualification in 2022/2023 and 2023/2024
- Quarterly star for June 2022
Play Tennis and Reading
Tennis is a good sport for maintaining health, fitness, strength and agility. It also has social and psychological benefits. You can play with a club or with friends and family as a social activity.
Timeline
Insurance Advisor
NCB Insurance Agency And Fund Managers Limited
2019.11 - Current
Premium Collection Officer
NCB Insurance Company
2017.07 - 2019.06
Collections Agent- Intern
National Commercial Bank
2017.01 - 2017.06
Associate of Science - Business Administration
University of The Commonwealth Caribbean
High School Diploma -
Caribbean Examinations Council
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