Movetta G Newell
Treasure Beach, Jamaica
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Self-employment
Freelancing
03.2019 - Current
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative Supervisor
Pedro's Enterprise Ltd
04.2016 - 06.2018
- Quickly and efficiently opened customer accounts where queries were needed by updating customers account information.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Onboarded and trained customer representatives to meet performance and service goals.
- Trained team members on new services and products.
- Implemented company policies and procedures for professional, cohesive customer care.
Bill Collection and Cashiering
Pay Master
01.2015 - 01.2016
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- · Collected bills for Pay Master and carried out end of day balancing procedures.
Sales Representative
- Pedro's Enterprise Ltd
01.2014 - 01.2015
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Debt Enquiry Agent/Customer Service Representative Agent
- AIS- Asses Investigation Solutions
02.2010 - 01.2013
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Kept records of customer interaction processed customer accounts and filed documents.
- Investigate Debtor's Accounts and arrange payment options.
- Wrote off Debts depending on Debtors current financial status.
Education
Certificate Program Level 2 ( Heart TRUST NSTA) - Front Desk Clerk Operations ( Pending)
Breds Treasure Beach Foundations STI
Treasure Beach, St. Elizabeth ( Sport Park)2023
Certification Level 3 ( Pending) - CITY & GUILDS (Mathematics And English Language)
Breds Treasure Beach Foundations STI
Treasure Beach , St. Elizabeth (Sport Park)2023
Certificate Program Level 2 ( NCTVET). - Customer Service (Admin Asst)
BREDS Treasure Beach Foundations STI
Treasure Beach, St. Elizabeth (Sport Park)03.2022
Certificate Program - Digital Foundations & Data Fundamentals
Mona School of Business & Management / CSOD / FLOW
Online Program / TBWG03.2022
Certificate Program - Office Admin & Computer Studies
Infomania Technology & Business Institute
Pedro Plains, Treasure Beach. St. Elizabeth06.2005
High School Diploma -
James Private School
Claremont Park, Pedro Plains P,O, St. Elizabeth06.2000
Skills
- Analytical and Critical Thinking
- Multitasking Abilities
- Data Entry
- Teamwork and Collaboration
- Good Telephone Etiquette
- Self-Motivated
- Written Communication
- MS Office
Additional Information
I am a vibrant young at heart 41 yrs old woman who is seeking an environment to thrive, grow and create a positive impact.
Well-mannered and teachable individual who interacts well with all age group.
However I do have a few limitations which are listed below.
- I adhere to the Sabbath due to my spiritual believes, which prevent me from taking on task from Fridays sunset to Saturdays sunset.
- I am a single mother raising two teenage daughters without a support system which doesn't allow me to work at nights.
- I don't celebrate Religious Holidays and Customs, hence I wont be able to participate in any prepping for these Holidays.
Im sorry for any inconvenient caused, however, I look forward to possibly working in this Establishment.
Thank You
Yours Truly
Ms. Movetta Newell
Affiliations
- Mrs. Foster............................... 876-319-7948
- Mins. Dane Dennis..................876-414-0984
- Siseenia Moxam-Nelson.......876-859-8407
- Hopal Bernard..........................876-883-7077
Timeline
Self-employment
Freelancing
03.2019 - Current
Customer Service Representative Supervisor
Pedro's Enterprise Ltd
04.2016 - 06.2018
Bill Collection and Cashiering
Pay Master
01.2015 - 01.2016
Sales Representative
- Pedro's Enterprise Ltd
01.2014 - 01.2015
Debt Enquiry Agent/Customer Service Representative Agent
- AIS- Asses Investigation Solutions
02.2010 - 01.2013
Certificate Program Level 2 ( Heart TRUST NSTA) - Front Desk Clerk Operations ( Pending)
Breds Treasure Beach Foundations STI
Certification Level 3 ( Pending) - CITY & GUILDS (Mathematics And English Language)
Breds Treasure Beach Foundations STI
Certificate Program Level 2 ( NCTVET). - Customer Service (Admin Asst)
BREDS Treasure Beach Foundations STI
Certificate Program - Digital Foundations & Data Fundamentals
Mona School of Business & Management / CSOD / FLOW
Certificate Program - Office Admin & Computer Studies
Infomania Technology & Business Institute
High School Diploma -
James Private School
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