MOSES GRINDLEY
Montego Bay, St. James
Summary
Dedicated customer service professional with over 8 years of experience in providing exceptional support and ensuring customer satisfaction. Proficient in Microsoft Office and adept at utilizing technology to enhance service delivery. Recognized for strong listening skills and a commitment to quality.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Conduent
Montego Bay, St. James
10.2015 - 03.2024
- Delivered high-quality customer service to clients through various channels, including phone, email, and chat.
- Resolved customer inquiries and complaints effectively, achieving the specified satisfaction rating
- Collaborated with team members to identify process improvements, resulting in increased efficiency and a reduction in response time
- Maintained accurate records of customer interactions and transactions.
- Trained new team members on best practices in customer service and company policies
Education
Black River High School 6th Form - Caribbean Studies, Communication Studies, Economics Unit 1 & 2, Management of Business Unit 1 & 2, Law Unit 2
Black River High School
St. Elizabeth06-2008
Munro College - Chemistry, English, Information Technology, Mathematics, Principles of Business, Spanish
Munro College
St. Elizabeth06-2006
Skills
- Exceptional listening and communication skills
- Customer satisfaction
- Computer literate
- Proficient in Microsoft Office Suite
- Quality driven
- Committed to delivering high-quality service
- Continuously improving processes
References
Available upon request.
Timeline
Customer Service Associate
Conduent
10.2015 - 03.2024
Black River High School 6th Form - Caribbean Studies, Communication Studies, Economics Unit 1 & 2, Management of Business Unit 1 & 2, Law Unit 2
Black River High School
Munro College - Chemistry, English, Information Technology, Mathematics, Principles of Business, Spanish
Munro College
Similar Profiles
Myiesha PerkinsMyiesha Perkins
Customer Service Representative at ConduentCustomer Service Representative at Conduent
DaShawna HowardDaShawna Howard
Agent Assist (Government Healthcare Solutions) at ConduentAgent Assist (Government Healthcare Solutions) at Conduent
Bill FreitagBill Freitag
Call Center Representative at ConduentCall Center Representative at Conduent