Monique Wright-McKie
St Catherine,Jamaica
Summary
Enthusiastic retail professional with 9+ years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes,dedicated to revitalizing sales by providing the ultimate customer experience to support overall organizational success.
Overview
12
12
years of professional experience
Work History
Retail Associate (Senior Agent/Quality Control
Columbus Communication Jamaica Limited
Kingston, JA
01.2014 - Current
- Engaged customers through effective interpersonal skills to enhance satisfaction.
- Addressed customer requests, answered questions about products and services.
- Operated Point of Sale system, processing cash, check, and card transactions, and managing product purchases and returns.
- Assisted with in-store kiosk payments and end-of-day financial reports.
- Checked inventory, managed stock, and maintained product availability.
- Worked collaboratively with team members, supporting both customers and colleagues.
- Demonstrated comprehensive knowledge of store products, services, promotions, return policies, and security measures.
- Contributed to quality control processes, ensuring application accuracy and completeness.
- Ensured staff compliance with company policies regarding application and credit checks.
- Managed application processes, including batching, routing, and follow-up on installations and rejections.
- Handled escalations and customer complaints via email and social media during the COVID-19 pandemic.
- Participated in biweekly team meetings for updates on new processes and product changes.
Cashier
Pita Grill
Kingston, Jamaica
02.2013 - 07.2013
- Accurately recorded and processed orders.
- Ensured a positive and hassle-free customer experience.
- Resolved customer disputes professionally and pleasantly.
- Maintained clean and orderly checkout areas by sanitizing, emptying trash, and organizing displays.
- Operated cash register/POS system for cash, check, and credit card transactions.
- Reconciled transactions at the end of each shift to verify accuracy.
- Delivered high-level customer service using active listening and engagement skills.
Education
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean
Kingston09-2027
Ungergraduate Certificate - Business Management
Ashworth College
Atlanta, Georgia10.2018
Heart Trust NTA Certificate - Commercial Food Preparation Level 1&2
Boulevard Baptist Skill
Training Center
09-2012
Heart Trust NCTVET Certificate - Cosmetology Level 2
Excelsior Community College
08.2011
Caribbean Examination Council (CXC) -
Kingston High School
Kingston JA07.2009
Skills
- Product Knowledge
- POS System Operation
- Microsoft Office
- Customer Service
- Communication Skills
- Leadership Skills
References
Available upon request
Interests
Arts and craft projects, Reading, Culinary Arts.
Additional Information
- Ability to work in a Team
- Ability to work with little to no supervision
- Fast Learner
Timeline
Retail Associate (Senior Agent/Quality Control
Columbus Communication Jamaica Limited
01.2014 - Current
Cashier
Pita Grill
02.2013 - 07.2013
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean
Ungergraduate Certificate - Business Management
Ashworth College
Heart Trust NTA Certificate - Commercial Food Preparation Level 1&2
Boulevard Baptist Skill
Training Center
Heart Trust NCTVET Certificate - Cosmetology Level 2
Excelsior Community College
Caribbean Examination Council (CXC) -
Kingston High School
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