Monique Taylor-Williams
Kingston
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
10
10
years of professional experience
Work History
Account Executive/ Page Planner
Gleaner Company (Media) Limited
10.2019 - Current
- Enter all Display advertisements in the Computer for all publications within stated deadlines
- Check advertising material to ensure the Gleaner specifications are met, that the layout matches material
- Manage any corrections, adjustments and replacements to advertisement and follow up with the Prepress & Editorial Departments
- To correct billing of Display advertisements and prepare Credit/Debit Notes for adjustments
- Plan and layout the possible size of each publication to be printed.
Customer Service Representative
Gleaner Company Media Limited
10.2014 - 09.2019
- Assist Customer/Clients via email, telephone and face to face
- Process, Enter and Paginate Advertisements for the Daily Gleaner and Star
- Prepare daily reports using Accounting Software (Smart Cash)
- Process Legal Notices from Law Offices
- Create report of Sales Representative annual sales.
Education
Project Management
University of The West Indies (MSB)
03.2023
Certificate in Human Resource Management -
University College of the Caribbean
10.2019
CSEC (General Proficiency) -
Waterford High School
06.2011
Skills
- Proficient in Microsoft Office
- Excellent time management
- Adept Computer literacy
- Written and verbal communication
- Customer Service
- CRM software expertise
- Attention to Detail
- Problem-solving abilities
References
Reference available upon request
Timeline
Account Executive/ Page Planner
Gleaner Company (Media) Limited
10.2019 - Current
Customer Service Representative
Gleaner Company Media Limited
10.2014 - 09.2019
Project Management
University of The West Indies (MSB)
Certificate in Human Resource Management -
University College of the Caribbean
CSEC (General Proficiency) -
Waterford High School
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