Monique Richards
Portland
Summary
Dynamic travel professional with expertise in itinerary planning and client relations, honed at Inteletravel. Proven track record of enhancing customer satisfaction through personalized travel experiences and exceptional service. Skilled in travel arrangements and adept at navigating high-volume environments, consistently exceeding sales targets and fostering lasting client relationships. Knowledgeable Travel Agent with proven history in planning and booking travel itineraries. Successfully coordinated complex travel plans, ensuring customer satisfaction and seamless experiences. Demonstrated expertise in customer service and destination knowledge.
Overview
10
10
years of professional experience
Work History
Independent Travel Agent
Inteletravel
07.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Inventory Manager/Sales Associate
Island Auto Parts
05.2016 - 08.2024
- Created and updated regular inventory reports and records.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Reservation Sales Agent
Teleperformance
10.2015 - 04.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Certificate - Travel Agent And Consultant Training
Ali
Online12-2024
Certificate - Hotel Reception And Front Desk
Alison
Online12-2024
Certificate - Customer Service
A1 Training Institute
Kingston, Jamaica09-2014
High School Diploma -
Titchfield High School
Port Antonio, Jamaica11-2005
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
- Travel arrangements
- Hotel accommodations
- Client relations
- Destination knowledge
- Marketing
- Customer service
Timeline
Independent Travel Agent
Inteletravel
07.2021 - Current
Inventory Manager/Sales Associate
Island Auto Parts
05.2016 - 08.2024
Reservation Sales Agent
Teleperformance
10.2015 - 04.2016
Certificate - Travel Agent And Consultant Training
Ali
Certificate - Hotel Reception And Front Desk
Alison
Certificate - Customer Service
A1 Training Institute
High School Diploma -
Titchfield High School
Travelling, Travel Research, Reading, Planning & Organizing
I have experience researching and planning customized travel itineraries, organizing accomodations and activities, and ensuring smooth travel experiences. My skills include attention to detail, time management, and the ability to coordinate multiple elements efficiently while staying within budget and meeting client preferences.
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