Monique Richards
St Elizabeth,Jamaica
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Dynamic Travel Advisor with 2+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
14
14
years of professional experience
Work History
Travel Advisor
Inteletravel
07.2021 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Inventory Manager
Island Auto Parts
05.2016 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Housekeeping Room Attendant
Grand Palladium Resort & Spa
03.2010 - 08.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Booking Agent
Megabus
04.2014 - 05.2015
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
High School Diploma -
Titchfield High School
JamaicaCustomer Service Certificate - Customer Service Management
A1 Institute
JamaicaJamaica Travel Specialist Certificate - Tourism And Travel Marketing
One Love Rewards Program
JamaicaSkills
- Travel industry experience
- Organizational capabilities
- Team player attitude
- Expert destination knowledge
- Vacuuming and sweeping
- Guest Relations
- Cleaning bathrooms
- Customer service-focused
- Dusting furniture
Swimming, Adventure Sports, Travelling to explore multiple cultures, Reading
Make and plan annual trips to different countries to experience new culture, gain knowledge about the destination and provide customers with meaningful and important information.
Timeline
Travel Advisor
Inteletravel
07.2021 - Current
Inventory Manager
Island Auto Parts
05.2016 - Current
Booking Agent
Megabus
04.2014 - 05.2015
Housekeeping Room Attendant
Grand Palladium Resort & Spa
03.2010 - 08.2015
High School Diploma -
Titchfield High School
Customer Service Certificate - Customer Service Management
A1 Institute
Jamaica Travel Specialist Certificate - Tourism And Travel Marketing
One Love Rewards Program
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