MONIQUE A. THORPE
Montego Bay,Jamaica
Summary
Energetic and responsible professional with strong communication and customer service skills. Proven ability to work under pressure, executing multiple tasks efficiently, and delivering high-quality service in fast-paced environments. Skilled in training new staff and fostering teamwork to achieve company goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Brand Ambassador
BRAND AMBASSADOR
Montego Bay, St. James
04.2026 - Current
- Engaged customers at promotional events and provide a positive customer experience.
- Engaged customers to promote products and increase sales.
- Collaborated with sales team to achieve targets and enhance brand visibility.
- Assisted with inventory counts and maintained effective product display and presentation.
Sales Associate
DUFRY
Montego Bay, St. James
07.2023 - 09.2025
- Delivered personalized customer service to enhance experience for international travelers.
- Trained new staff on company policies and service standards to ensure consistent customer experience.
- Monitored inventory levels and organized front-facing products to enhance visual appeal of displays.
- Assisted with inventory audits and ensured accurate product pricing and labeling.
- Participated in ongoing customer service and product update training to provide customers with accurate product information and recommendations to facilitate informed decision-making for their purchases.
- Provided customer support at Sangster International Airport to enhance passenger experiences.
Technical Support Representative
ADVANCED CALL CENTER TECHNOLOGIES, JAMAICA, LLC
Montego Bay, St. James
01.2022 - 06.2023
- Resolved technical issues with computer software and hardware, enhancing user experience.
- Guided users through troubleshooting processes, ensuring clear and timely solutions.
- Collaborated with team members to enhance service delivery and quality.
Customer Service Associate
CONDUENT SOLUTIONS, JAMAICA, LTD.
Montego Bay, St. James
10.2018 - 11.2021
- Listened to customers to understand and resolve concerns, enhancing overall satisfaction.
- Conducted targeted research and provided accurate product and service information to colleagues and customers, supporting informed decision-making.
- Navigated multiple computer systems to deliver seamless customer service, improving response times.
Education
High School -
William Knibb Memorial High School
Martha Brae, TrelawnySkills
- Product promotion
- Customer engagement
- Sales support
- Excellent Customer Service
- Staff training
- Team communication
- Problem-solving
Certification
- TPDCO, TPDCO customer service certification
Timeline
Brand Ambassador
BRAND AMBASSADOR
04.2026 - Current
Sales Associate
DUFRY
07.2023 - 09.2025
Technical Support Representative
ADVANCED CALL CENTER TECHNOLOGIES, JAMAICA, LLC
01.2022 - 06.2023
Customer Service Associate
CONDUENT SOLUTIONS, JAMAICA, LTD.
10.2018 - 11.2021
High School -
William Knibb Memorial High School