Mohamamd Naser Adeen
Jerusalem
Summary
Dedicated, hardworking manager with 13 years of experience in the industry . skilled in staff training and development . professional with rich background includes sales, management and customer service.
Overview
9
9
years of professional experience
Work History
Resturant Manager
Waldorf Astoria
03.2018 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Banquet Ast.Manager
Waldorf Astoria
03.2017 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
In Room Dining Manager
Waldorf Astoria
03.2014 - 03.2018
- Increased room service revenue by promoting special offers and upselling menu items to guests.
- Developed strong relationships with guests, addressing their needs and resolving any issues promptly.
- Conducted routine quality checks on delivered meals, maintaining high standards of presentation and taste consistency for guests'' enjoyment.
- Continuously sought new ways to improve overall hotel reputation through exceptional in-room dining experiences, resulting in increased guest loyalty and return visits.
Education
B.A - Management&international Relationships
The Open University
Jerusalem, IsraelBachelor of Hotel Management (BHM) - HOTELS MANGMENT
Notre Dame
06.2015
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Staff recruitment
- Operations Management
- Passion for customer satisfaction
- Team Leadership
- Calm and Pleasant Demeanor
- Payroll Administration
- Sales Promotion
- Managing Reservations and Large Parties
Languages
Hebrew, English, Arabic
Native language
Timeline
Resturant Manager
Waldorf Astoria
03.2018 - 03.2023
Banquet Ast.Manager
Waldorf Astoria
03.2017 - 11.2018
In Room Dining Manager
Waldorf Astoria
03.2014 - 03.2018
B.A - Management&international Relationships
The Open University
Bachelor of Hotel Management (BHM) - HOTELS MANGMENT
Notre Dame
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