Moesha Scott
Savanna La Mar,Jamaica
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Delivered effective solutions for escalated customer support issues while collaborating with teams to achieve organizational goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Savanna La Mar, Westmoreland
03.2025 - Current
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Addressed customer complaints through clear communication and effective problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders efficiently using the company's customer management system.
- Collaborated with team members to improve service delivery standards.
Customer Service Representative
Data Mint
Freeport , St James
11.2018 - 06.2019
- Resolved customer complaints through clear communication and targeted problem-solving, enhancing customer satisfaction.
- Answered customer inquiries and provided accurate product and service information, fostering informed decision-making.
- Assisted customers with inquiries and product information, ensuring a positive customer experience.
Front Office Clerk
T&M management Security
Savanna La Mar, Westmoreland
09.2018 - 11.2018
- Processed visitor registrations and enforced security protocols to ensure safety.
- Handled incoming calls and directed inquiries to appropriate personnel, enhancing communication flow.
- Verified customer information by collecting and inputting data into computer system, ensuring accuracy for service delivery.
Front Line Cashier
Riverside Pharmacy Western Union
Negril , Westmoreland
06.2017 - 11.2017
- Processed cash, credit, and refund transactions with precision to ensure customer satisfaction.
- Guided customers on product selection, enhancing their shopping experience.
- Executed opening and closing duties, including counting register drawer funds, to maintain operational readiness.
Massage Therapist Intern
Natasha One Love Spa
Negril , Westmoreland
12.2016 - 06.2017
- Supported therapists in delivering tailored massage techniques, enhancing client satisfaction.
- Prepared clients by clearly explaining procedures and addressing concerns, fostering trust and comfort.
- Adhered to safety and hygiene protocols during treatments and interactions.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Worked with team members to cultivate a welcoming spa environment, promoting a positive client experience.
Education
Learning -
Jamaica Foundation For Lifelong Learning
09.2016 - 06.2017
High -
Frome Technical High
09.2012 - 07.2015
Foundation -
Women Center of Jamaica Foundation
09.2011 - 06.2012
High -
Little London High
09.2010 - 06.2011
High -
Green Pond High
09.2008 - 06.2010
Skills
- Customer service
- Data entry
- Communication skills
- Interpersonal skills
- Good Telephone Etiquette
- Calm under pressure
- Flexible and adaptable
- Complaint resolution
Personal Information
Date of Birth: 08/09/96
Csec
English, 3
Timeline
Customer Service Representative
Teleperformance
03.2025 - Current
Customer Service Representative
Data Mint
11.2018 - 06.2019
Front Office Clerk
T&M management Security
09.2018 - 11.2018
Front Line Cashier
Riverside Pharmacy Western Union
06.2017 - 11.2017
Massage Therapist Intern
Natasha One Love Spa
12.2016 - 06.2017
Learning -
Jamaica Foundation For Lifelong Learning
09.2016 - 06.2017
High -
Frome Technical High
09.2012 - 07.2015
Foundation -
Women Center of Jamaica Foundation
09.2011 - 06.2012
High -
Little London High
09.2010 - 06.2011
High -
Green Pond High
09.2008 - 06.2010