Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moesha Harriott

Spanish Town

Summary

A highly motivated and customer-focused professional with a strong passion for providing exceptional service and achieving sales success. Equipped with excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues alike. Adept at addressing customer inquiries, resolving issues, and delivering tailored solutions that ensure customer satisfaction. With a proven track record of meeting and exceeding sales goals, I possess a deep understanding of customer needs, the ability to upsell products, and a keen attention to detail in managing transactions. Known for my positive attitude, adaptability in fast-paced environments, and strong problem-solving skills, I am committed to contributing to the success of an organization while maintaining high levels of professionalism and customer care.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conduent Global
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.

Customer Service Representative

Sutherland Global
10.2021 - 03.2022
  • Handled calls promptly and with courteous professionalism.
  • Processed orders, service requests and applied information to customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Developed strong product knowledge to provide accurate information and recommendations to customers.
  • Streamlined customer interactions by utilizing efficient time management and organizational skills.

Customer Service Representative

Ibex Global Solutions
11.2018 - 01.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Heart Trust Nta
Mandeville, Jamaica
01-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Problem resolution
  • Microsoft Excel
  • Order processing

Timeline

Customer Service Representative

Conduent Global
06.2022 - Current

Customer Service Representative

Sutherland Global
10.2021 - 03.2022

Customer Service Representative

Ibex Global Solutions
11.2018 - 01.2020

High School Diploma -

Heart Trust Nta
Moesha Harriott