Moesha Elliott
St. Elizabeth
Summary
Customer Service Representative with over five years in telephone & physical customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Call Center Solutions - Junction
11.2019 - Current
- Assist with daily reports which are done using Microsoft Suits and send them out to their respective supervisors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Clerk
St. Elizabeth Cooperative Credit Union - Junction
06.2018 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Pharmacy Technician Assistant
Lenmax Pharmacy - Junction
01.2018 - 01.2018
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
Education
High School Diploma -
BLACK RIVER HIGH SCHOOL
JAMAICA06.2019
Skills
- Time management skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Call Management
- Team Development
- Prioritization
- Conflict Mediation
References
Available upon request.
Timeline
Customer Service Representative
Call Center Solutions - Junction
11.2019 - Current
Front Desk Clerk
St. Elizabeth Cooperative Credit Union - Junction
06.2018 - 07.2018
Pharmacy Technician Assistant
Lenmax Pharmacy - Junction
01.2018 - 01.2018
High School Diploma -
BLACK RIVER HIGH SCHOOL
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