Moeisha Donald
Adelphi District
Summary
Dynamic Front Desk Agent with proven expertise in customer service and problem-solving, honed at prestigious employers like Hilton Rosehall Resorts & Spa. Excelled in guest services, ensuring seamless experiences and boosting return visits. Skilled in cash handling and administrative tasks, adept at enhancing guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Scuba Caribe
08.2024 - Current
- Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Take reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Hotel 39
12.2023 - 08.2024
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
Front Desk Agent
Hilton Rosehall Resorts & Spa
12.2021 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Education
High School Diploma -
William Knibb Memorial High
Martha Brae, TRelawny11-2014
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Administrative skills
- Sales expertise
Timeline
Front Desk Agent
Scuba Caribe
08.2024 - Current
Front Desk Agent
Hotel 39
12.2023 - 08.2024
Front Desk Agent
Hilton Rosehall Resorts & Spa
12.2021 - 08.2023
High School Diploma -
William Knibb Memorial High
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