Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Mlela McNish

St. Andrew,Jamaica

Summary

Punctual, Reliable, and Motivated Logistics graduate with a solid foundation in supply chain management, inventory control, and regulatory compliance. my aim is to create an everlasting impact within the work force as well as creating a positive influence on my fellow colleagues. I'm known for exceptional interpersonal skills, productivity focus, and a strong dedication to achieving organizational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR and Dispatcher

Knutsford Express
04.2023 - 05.2025
  • Managed customer service operations, resolving inquiries and enhancing service quality.
  • Administer stock control, inventory management, and warehouse operations with precision.
  • Coordinate transportation schedules, dispatch, and passenger management to optimize efficiency.

Customer Service Rep

VXI Jamaica
05.2022 - 02.2023
  • Delivered multi-channel customer support, achieving high satisfaction ratings.
  • Demonstrated effective communication and problem-solving for swift resolution.

Brand Advocate

Hinduja Global Solutions
03.2020 - 03.2022
  • Building sustainable customer relationships, and de-escalating situations involving dissatisfied customers.
  • Upselling products and services, and informing customers about new products and policies.

Assistant Secretary

Bellefield Primary School
09.2017 - 02.2018
  • Record keeping: Maintaining school records, including attendance, admissions, and transfers.
  • Communication: Answering the phone, handling correspondence, and communicating information about school events.

Education

B.Sc - Logistics and Supply Chain Management

Caribbean Maritime University
01.2022

Skills

  • Attention to Details
  • Team Player
  • Integrity
  • Time Management
  • Ability to Work in Fast Paced, High Pressure Environments
  • Good Communication Skills
  • Fast Learner
  • Customer Service Skill
  • Data Entry and Record Keeping
  • Documentation and Compliance
  • Able to multitask duties well
  • Great interpersonal skills

References

Available upon request

Certification

  • Dean’s Honor Role
  • Top Achiever in Principles of Business
  • Awarded Class Captain
  • Distinction in City and Guilds Mathematics
  • Merit in City and Guilds for English Language
  • Certificate of Recognition – COMCAST Billing (Top Agent for lowest transfers)

Timeline

CSR and Dispatcher

Knutsford Express
04.2023 - 05.2025

Customer Service Rep

VXI Jamaica
05.2022 - 02.2023

Brand Advocate

Hinduja Global Solutions
03.2020 - 03.2022

Assistant Secretary

Bellefield Primary School
09.2017 - 02.2018

B.Sc - Logistics and Supply Chain Management

Caribbean Maritime University
Mlela McNish