Mlela McNish
St. Andrew,Jamaica
Summary
Punctual, Reliable, and Motivated Logistics graduate with a solid foundation in supply chain management, inventory control, and regulatory compliance. my aim is to create an everlasting impact within the work force as well as creating a positive influence on my fellow colleagues. I'm known for exceptional interpersonal skills, productivity focus, and a strong dedication to achieving organizational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR and Dispatcher
Knutsford Express
04.2023 - 05.2025
- Managed customer service operations, resolving inquiries and enhancing service quality.
- Administer stock control, inventory management, and warehouse operations with precision.
- Coordinate transportation schedules, dispatch, and passenger management to optimize efficiency.
Customer Service Rep
VXI Jamaica
05.2022 - 02.2023
- Delivered multi-channel customer support, achieving high satisfaction ratings.
- Demonstrated effective communication and problem-solving for swift resolution.
Brand Advocate
Hinduja Global Solutions
03.2020 - 03.2022
- Building sustainable customer relationships, and de-escalating situations involving dissatisfied customers.
- Upselling products and services, and informing customers about new products and policies.
Assistant Secretary
Bellefield Primary School
09.2017 - 02.2018
- Record keeping: Maintaining school records, including attendance, admissions, and transfers.
- Communication: Answering the phone, handling correspondence, and communicating information about school events.
Education
B.Sc - Logistics and Supply Chain Management
Caribbean Maritime University
01.2022
Skills
- Attention to Details
- Team Player
- Integrity
- Time Management
- Ability to Work in Fast Paced, High Pressure Environments
- Good Communication Skills
- Fast Learner
- Customer Service Skill
- Data Entry and Record Keeping
- Documentation and Compliance
- Able to multitask duties well
- Great interpersonal skills
References
Available upon request
Certification
- Dean’s Honor Role
- Top Achiever in Principles of Business
- Awarded Class Captain
- Distinction in City and Guilds Mathematics
- Merit in City and Guilds for English Language
- Certificate of Recognition – COMCAST Billing (Top Agent for lowest transfers)
Timeline
CSR and Dispatcher
Knutsford Express
04.2023 - 05.2025
Customer Service Rep
VXI Jamaica
05.2022 - 02.2023
Brand Advocate
Hinduja Global Solutions
03.2020 - 03.2022
Assistant Secretary
Bellefield Primary School
09.2017 - 02.2018
B.Sc - Logistics and Supply Chain Management
Caribbean Maritime University
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